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Bulletins and Alerts for HP 15-r000 TouchSmart Notebook PC series
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Welcome to the product support page!
HP 15-r000 TouchSmart Notebook PC series
Enter your serial number to check your warranty status
This product cannot be identified using the serial number alone. Please provide a product number in the field below:
Typical locations you may find a serial number on your product:
Back of product
Under the battery
For laptops, press Fn + Esc
For desktops, press Ctrl + Alt + s
For Chromebooks, on the sign in screen, press Alt + v
On the barcode
Learn more
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AC Power Cord Safety Recall and Replacement Program
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Battery & Adapter (3)
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HP Notebook PCs - Using and troubleshooting the AC adapter
HP Notebook PCs - Lithium-ion batteries
HP Desktop PCs - Removing and replacing the CMOS battery
HP Notebook PCs - Testing and calibrating the battery (Windows)
HP Notebook PCs - Battery light turns on and off while battery is charging
HP Notebook PCs - Battery not detected in Windows
HP Notebook PCs - Swelling or deformation of notebook battery
HP Notebook PCs - 601 or 60X error is displayed on a black screen
HP Notebook PCs - Protecting and caring for your notebook
HP Notebook PCs - Keyboard troubleshooting (Windows)
HP PCs - Blue screen error 'WDF_Violation' after installing updates using Windows Update in Windows 10
HP PCs - Computer starts but the screen remains blank (Windows 11, 10)
HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10)
HP PCs - Computer locks up or freezes (Windows 11, 10)
HP PCs - System board (00A) error is displayed on a black screen
HP PCs - Identifying genuine HP adapters and batteries
HP Notebook PCs - Purchasing a replacement battery
HP Consumer Notebook PCs - Ordering HP certified replacement parts
HP PCs - Upgrading memory (RAM) (Windows)
HP PCs - Troubleshooting USB connections (Windows 10)
HP Notebook PCs - Using HP Cool Control to reduce heat
HP Notebook PCs - Reduce heat inside the laptop to prevent overheating in Windows
HP Notebook PCs - Fan is noisy and spins constantly (Windows)
HP Desktop PCs - Fan is noisy and spins constantly (Windows 11, Windows 10)
HP PCs - Troubleshooting touch screen issues in Windows 10
HP PCs - Touch screen stylus pen is inaccurate or stops working
HP Notebook PCs - Fingerprint reader troubleshooting (Windows 10)
HP Notebook PCs - Troubleshoot the touchpad
HP Notebook PC AC Power Cord Safety Recall and Replacement Program Announced August 26, 2014
HP Notebook PCs - Computer beeps or a light blinks during startup
HP Notebook PCs - Find product specifications when they are unavailable online
HP PCs - Blocking pop-up windows or advertisements
HP PCs - HP System Information Frequently Asked Questions
HP PCs - Using HP Support Assistant (Windows)
HP PCs - Testing for hardware failures
HP PCs - Using Secure Erase or HP Disk Sanitizer
HP PCs - How to use HP Enhanced Lighting
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