HP Notebook PCs - 601 or 60X error is displayed on a black screen

Download and install a BIOS update from the HP website.

1. Go to the HP Software and Driver Downloads page.

2. Navigate to the product page for your computer.

3. Select BIOS from the list that displays, and then review any available BIOS updates.

   CAUTION:

   Read the Details section to confirm that the BIOS update is more recent then the one installed and that it applies to your computer. Installing the wrong BIOS could cause your computer to stop working.

   • If you do not see a BIOS update listed for your computer, no update is currently available.

   • If there are multiple BIOS updates available, identify the motherboard installed on your computer using the information from the System Information utility.

   • If you find a BIOS update, click Download. If HP Download and Install Assistant displays, select Download only, and then click Next. Click Save to save the BIOS update file on your computer.

4. Browse to the folder or desktop where you saved the downloaded BIOS update file, and then double-click the file name (example: sp12345) to start the installation.

   The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal.

   CAUTION:

   Do not turn off or restart the computer until the update process completes.

   

5. Click Yes on the User Account Control screen.

   

6. On the InstallShield Wizard window, click Next.

   

7. Select I accept the terms in the license agreement, and then click Next.

   

8. On the HP BIOS Update and Recovery window, click Next.

   Note:

   Windows that display during the update process might vary depending on your computer.

   

9. Select Update, and then click Next to prepare the update.

   

10. Click Restart Now to install the update.

    

11. On the HP BIOS Update screen, click Apply Update Now, or wait for the update to start automatically.

    

12. Wait while the BIOS update installs. The computer displays the installation progress.

    

13. When prompted, click Continue Startup, or wait for the computer to restart automatically. It might take a few minutes for the computer to restart.

    

14. When the lock screen displays, sign in to your computer.

    

15. If Bitlocker was suspended, search Windows for bitlocker, and then click Resume Protection.

16. Re-enable your antivirus software.

HP recommends fully charging the battery before performing a battery test before Windows starts.

1. Disconnect the AC adapter.

2. Press and hold the Power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press esc repeatedly, about once every second. When the startup menu appears, press f2. The HP PC Hardware Diagnostics menu is displayed.

4. Click Component Tests in the main menu.

   

5. In the list of Component Tests, click Power.

6. In the list of Power Tests, click Battery.

7. On the Battery Test page, click Run once. The Battery Test begins.

   The Battery Test takes about two minutes. The Battery Calibration, if needed, requires 12 to 14 hours. You can cancel at any time by pressing the esc key.

   

8. Wait while the battery check completes.

9. When the testing is done, review the first line on the Battery Check page that displays the status or condition of the battery.

   • If your battery passed, click Main Menu or click Battery Details for more information.

     

   • If the battery passes and needs to be calibrated, click Calibrate Battery.

     

   • If your battery failed, continue with these steps.

10. If your battery failed, check the following table for suggested actions, and then write down the battery status and Failure ID. Keep the battery status and Failure ID so you have them available if you need to contact HP Customer Support.

    The information in the table is also available in the Test Logs section on the main menu.

    Battery Test results

    Status	Message	Suggested action
    Passed	The battery functions properly and as expected.	The battery does not need calibration. Read the remainder of the message for more information.
    Calibrate	The battery functions correctly, but it needs to be calibrated.	Read and respond to the message that is displayed. If the option to use the HP battery auto calibration feature is displayed, this is preferred. Otherwise, click Learn How to Calibrate your Battery for the steps to calibrate your battery. Note: Battery calibration might take several hours to complete and is best performed during long periods when the computer is not in use.
    Weak or Very Weak	The battery functions correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new.	This status message is displayed when there is decrease in capacity of battery that occurs over time and with use. The battery should be replaced to get the most working time out of your battery.
    Replace	The battery reports a failure and needs to be replaced as soon as possible.	Replace the battery. If your computer is within its warranty period, you can contact HP support to verify if your battery is covered.
    Failure with an ID number	The battery experienced a hardware failure.	Write down the battery status and Failure ID. Keep the battery status and Failure ID so you have them available if you need to contact HP Customer Support.
    No Battery	HP Battery Check did not detect a battery.	A battery is not installed or detected in the battery compartment. If a battery is installed, remove the battery and inspect the pins to see if there is dirt or other foreign matter blocking the connection. Fully insert a battery into the compartment if a battery was not inserted and you want to test the battery in that compartment.
    Unknown	HP Battery Check could not access the battery.	Remove and reinsert the battery. You might need to download and install all the updates from HP Support Assistant.