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HP Designjet cc800ps, 815mfp and 4200 Scanner - Touch-Screen Monitor Cursor does not Align with the Stylus (Pointer)

HP Designjet 815 MFP and 4200 scanner
HP Designjet cc800ps

Introduction

The scanner's touch-screen cursor will not correctly align with the stylus (cursor moves in the opposite direction than the stylus). This can occur due to an incomplete touch screen calibration procedure or an out of calibration condition. Follow the steps for the appropriate product below to re-calibrate the touch-screen monitor.

HP Designjet 815 MFP and 4200 scanner

  1. Turn the touch-screen system off using the power switch located on the back of the monitor (next to the power cable).
  2. Wait 10 seconds and then turn the monitor back on.
    Remarque :
    It is not necessary to turn off the scanner or the printer.
  3. Attempt to verify functionality of cursor and stylus.
  4. If problems persist, continue with the remaining steps.
  5. Using the stylus, select Calibrate Touch Screen on the Windows desktop. If successful continue with Step 7.
  6. Using the Arrow keys on the keyboard, select Calibrate Touch Screen on the Windows desktop and press Enter.
  7. Follow the on-screen instructions to complete the touch-screen calibration.

HP Designjet cc800ps

  1. Turn the touch-screen system off using the power switch located on the back of the monitor (next to the power cable).
  2. Wait 10 seconds and then turn the monitor back on.
    Remarque :
    It is not necessary to turn off the scanner or the printer.
  3. Attempt to verify functionality of cursor and stylus.
  4. If problems persist, continue with the remaining steps.
  5. Using the stylus, select Calibrate Touch Screen on the Windows desktop. If successful continue with Step 7.
  6. If unable to select the option using the stylus, install a standard keyboard (to manually move the cursor) by following the steps directly below:
    1. Turn the touch-screen monitor off.
    2. Go to the back of the touch-screen monitor and remove the panel covering the Win 2000 OS ports using a small Phillips screwdriver. This provides access to the PS/2 keyboard port, shown in Figure 1 below.
    3. Install the keyboard into the PS/2 port as shown in Figure 2 below.
    4. Turn the monitor on.
    5. Using the Arrow keys, select Calibrate Touch Screen on the Windows desktop.
    Figure : Panel covering the PS/2 port
    Figure : PS/2 port connection
  7. Follow the on-screen instructions to complete the touch-screen calibration.
    Remarque :
    Make sure that when the question "Does the cursor follow the pointer when touched to the screen?" appears, that either yes or no is selected. Failure to select either answer within 30 seconds will result in an out of calibration condition for the monitor.

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