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HP Windows 10 Support Center - Printing

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HP Windows 10 Support Center - Printing

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  • printer issue tab icon Printer issues after update
  • setup and install tab icon Set up and Install
  • connectivity issue tab icon Connectivity Issues
  • Printer issues after update
  • Set up and Install
  • Connectivity Issues

If you have issues with your printer or printing service make sure that you get the latest fixes for your Windows 10 version.
Version 1909/1903  or  Version 2004.  Find out your version here 
Or try the HP Print and Scan Doctor to fix your printer issues

Printer Issues After Updating Windows 10

Fix printer problems caused by a Windows 10 update or upgrade

Printer Issues After Updating Windows 10

Fix printer problems caused by a Windows 10 update or upgrade


Are you unable to print or scan after a Windows 10 update or upgrade?

If so, make sure you have restarted Windows at least once. To Restart, click the lower left Start     button, click    and select Restart.

If problems persist, then make sure your printer is compatible with Windows 10.

  • HP Printer compatibility issues with Windows 10

If your printer is compatible with Windows 10, download and run the Print and Scan Doctor to detect and fix isses.

If problems persist, reinstall the latest HP printing software.

  • Download and Install the latest HP printer software and driver.

Depending on the type of HP printer software you are using, refer to one of these two support documents if it stopped working:

  • HP Solution Center stopped working (For printers manufactured before 2010)
  • HP Printer Assistant stopped working (For printers manufactured after 2009)

If you are still facing issues and none of the solutions are working, try using System Restore. To do a system restore, follow Recovery options in Windows 10. Find the options here>

printer issue top image

HP Printer compatibility issues with Windows 10

Some HP printers might not be compatible with Windows 10 and will experience issues if they are used on a Windows 10 system. To see if your printer is supported and find the correct software drivers, read one of the following support documents that matches your version of Windows 10.

View Windows 10 compatible printers
View Windows 10 S compatible printers

Note:  To find out your Windows PC version, press Windows logo key   + R, type winver, then select OK.

printer compatibility image

Download and Install the latest HP Printer software and driver

To enable all the features your printer supports and to set up network and computer connections, install the recommended HP print driver and software on your computer.

 

HP Printers - Getting HP Printer Drivers and Updates. This document can help you locate HP websites and tools to install print drivers, software, and driver version updates.

download and install image

HP Solution Center stopped working (For printers manufactured before 2010)

Are you experiencing the following issues with HP Solution Center after upgrading to Windows 10?

 

  • HP Solution Center stopped working. It is missing or fails to open correctly
  • HP Solution Center cannot run' or 'Scan is busy or in use' error with a network connected printer

Review the troubleshooting steps from this document to help resolve these issues HP Printers - HP Solution Center Software Frequently Asked Questions (FAQs) 


HP Printer Assistant stopped working (For printers manufactured after 2009)

After you upgrade to Windows 10, the Printer Setup & Software window opens instead of the settings and tools view when you open HP Printer Assistant, and the printer icon is missing from the Devices and Printers folder. The issue might occur even though your printer was set up and installed before the Windows upgrade.

 

Review the following document to learn how to troubleshoot when the HP Printer Assistant does not open correctly. HP Printers - HP Printer Assistant Prompts to Connect a New Printer

Set up and Install

Set up and install HP Printer on a wireless, USB or wired network in Windows 10

Set up and Install

Set up and install HP Printer on a wireless, USB or wired network in Windows 10


Set up & Install HP Printer on Windows 10

After downloading the software and driver for Windows 10, follow the links below to set up and install the printer based on the connection type: HP Printers - Finding Drivers, Apps, and Updates for HP Printers

 

  • Wireless Network Printer Set up
  • Wired Network Printer Set up
  • USB Printer Set up

Additional setup, install and uninstall information: Click here

setup and install top image

Wireless Network Printer Set up

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I can help you with wireless setup & printer connection issues.

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Wired Network Printer Set up

Set up a network-connected printer with an Ethernet cable by installing the HP print driver on a Windows PC. View the document below to guide you through the steps.

  • HP Printers - Wired Network Printer Setup (Windows)
wired network setup image

USB Printer Set up

Set up your HP printer for a USB cable connection to a Windows computer. To get the most supported features from a USB connected printer, install the full feature HP driver. View the document below to guide you through the steps.

  • HP Printers - USB Printer Setup (Windows)

Additional setup, install and uninstall information

HP Smart App for Windows 10

The HP Smart app includes tools to set up your printer on a wireless network and much more on Windows 10 devices.

  • HP Printers - Install and Use the HP Smart App (Windows 10)
additional setup and uninstall information image

Uninstalling the HP Printer Software and Driver in Windows

Remove your printer drivers and software from a Windows computer by visiting the document below.

  • HP Printers - Uninstalling the Printer Software (Windows)
uninstalling software and driver image

Connectivity Issues

Learn how to resolve Printer offline, Printer not found and other scanner connection issues for Windows 10

Connectivity Issues

Learn how to resolve Printer offline, Printer not found and other scanner connection issues for Windows 10


Printer Offline

Visit the following link to fix Printer Offline issue using HP Print and Scan Doctor Diagnostic Utility

  • Resolving Printer Offline problem using the HP Print and Scan Doctor

Printer Not Found during Network driver setup in Windows

Are you experiencing one of the following errors while installing the printer?

  • Printer not found
  • Unable to find the printer
  • No devices found
  • Your printer could not be found on your wireless network

To troubleshoot issues that can cause network printer setup problems use the steps in the following document: HP Printers - Printer Not Found During Network Driver Setup (Windows)

printer offline image

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I can help you with printer wireless connectivity issues.

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Scanner Connection Errors

When you try to scan, the computer or the scanner is not found or the scan fails. One of the following communication or connection errors displays and the scan fails:

  • An error occurred communicating with the scanning device
  • An error occurred while communicating with the HP imaging device
  • Computer not found
  • No Computer Detected
  • Scan to computer is currently unavailable
  • Scan to computer no longer activated
  • Scan Unsuccessful
  • Scanner not found
  • Scanner Unreachable
  • The scanner could not be initialized

Follow the steps in the documents below to resolve these issues:

 

  • HP Printers - Network Scanner Connection Error (Windows)
  • HP Printers - USB Scanner Connection Error (Windows)

print scan and fax image

How to setup and use your printer

Learn how to set up and use your HP Printer, print, scan and fax.

Learn More
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HP Print and Scan Doctor for Windows

Diagnose and fix printing and scanning issues with this automated support tool

Learn More
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