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HP Customer Support - Knowledge Base

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HP Printers - HP Solution Center doesn't open

HP Solution Center is a printer management program for HP printers manufactured before 2010. HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported.

You can continue to use your printer to print and scan using one of the following workarounds:

Print with the Windows built-in print driver

Install the built-in print driver to continue printing. For more information, go to Installing and Using the Windows Built-in Print Driver.

Scan with a scanning app

Use a compatible scanning app to scan.

HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.

Go to Installing and Using HP Scan and Capture (Windows 10) for more information.
Windows Scan app: Use this Windows app to scan from most HP all-in-one printers.

Search Windows for Scan, and then click the Scan app in the list of results.
Windows Fax and Scan: Use this pre-installed tool to scan photos and documents.

Search Windows for fax, click Windows Fax and Scan in the list of results, and then click New Scan.

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Country/Region: Flag

United States

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"