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HP Customer Support - Knowledge Base

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Need Windows 11 help?
Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

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HP printer setup (HP Smart app)

The HP Smart app is the main software for your printer. Install it on the device you want to print from, and then use it to set up the printer connection. By installing the HP Smart app, you also install all drivers necessary to print and scan.

Install the HP Smart app

Get the HP Smart app for Android, Apple iOS or iPadOS, Windows, and Mac.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac).

If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.

Note:
Disconnect from a Virtual Private Network (VPN) connection before downloading.
If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

Set up your printer using the HP Smart app

Add your printer to HP Smart and follow the guided setup to connect to your computer or mobile device.

Note:

For HP+ printers, there might be additional guided steps required to complete printer setup, such as HP+ choice selection and HP account creation.

If you are setting up the printer on a Wi-Fi network, prepare the printer for setup.
- Place the printer and the computer or mobile device near the Wi-Fi router.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.
- For Windows computers, turn on Windows Update to make sure Windows is always up to date.
- After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.
Open HP Smart.
- If this is the first time you are opening HP Smart, the app attempts to detect and set up the printer. Follow the guided setup screens to complete the printer setup.
- If this is not the first time you are opening HP Smart, click Add Printer or the plus sign to find the printer. Follow the guided setup screens to complete the printer setup.
If you are using a Wi-Fi connection and your printer is not found, continue to the next step.
Restore Wi-Fi setup mode.
- Most printers with a touchscreen display or menu: Open the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings.
- Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.
Within two hours, close then re-open HP Smart, and then add the printer again.
Follow the guided setup screens to complete the printer setup.

Use the HP Smart app to print, scan, copy, and fax

Print, scan, copy, and fax from the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.

Example of the HP Smart app home screen (mobile, computer)

To print, select a print job type from the home screen, select the item to print, use the photo editing tools if necessary, and then change any print job settings.
To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item. For more information, go to How to scan with an HP Printer.
To copy (Android, iOS only), open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white.
To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more.
To add or remove home screen tiles, select Personalize Tiles at the bottom of the screen (Android, iOS) or in the App Settings (Windows, Mac).
To learn about other app features, select one of the following links:
- Diagnose and Fix: Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.
- Print Anywhere: Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access.
- Shortcuts: Create one-touch Shortcuts (formerly Smart Tasks) to quickly complete repetitive tasks such as emailing, printing, and saving scans.
- Mobile Fax: Securely send documents to a fax machine or fax-capable printer.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

What are the requirements to set up a printer using the HP Smart app?

Review connection and software version requirements for the HP Smart app.

An HP printer that supports HP Smart
A computer or mobile device connected to an active internet connection
An established connection from your device to the printer - either over a network or with a USB cable
A compatible mobile device or computer with internet access running the following operating system versions:
- Android 7.0 and later
- Apple iOS 14 and later
  
  For iOS 13 or earlier, set up the printer using Apple Airprint. Go toHP printer setup (Apple AirPrint for iPhone, iPad) for more information.
- Windows 11 version 21H2 and later
- Windows 10 version 1809 and later
  
  For Windows 10 version 1803 or earlier, download and install HP Easy Start from 123.hp.com/setup.
- macOS 10.14 and later
  
  For macOS 10.13 or earlier, download and install HP Easy Start from 123.hp.com/setup, or set up your printer using Apple AirPrint. Go to HP printer setup (Mac) for more information.

Why do I need to sign in or create an account to use HP Smart?

An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.

You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks, the printer is disconnected from the network.
Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
- Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
- Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes.
- HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.

Why does HP Smart for Windows display in the wrong language?

The HP Smart app language uses the preferred language set in Windows. If you have multiple languages set, the app displays in the first language on the list.

How do I add HP Smart for Windows to Start, taskbar, or desktop?

Open the Windows Start menu to create a shortcut to the HP Smart app.

In Windows, click the Start menu.
In the list of apps, find HP Smart, and then choose one of the following:
- Pin to Start: Right-click HP Smart, and then select Pin to Start from the drop-down.
- Pin to taskbar: Right-click HP Smart, click More, and then select Pin to taskbar from the drop-down.
- Create a desktop shortcut: Click HP Smart, and then drag it to the desktop.