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HP printer setup (HP Smart app)
The HP Smart app is the main software for your printer. Install it on the device you want to print from, and then use it to set up the printer connection. By installing the HP Smart app, you also install all drivers necessary to print and scan.
Install the HP Smart app
Get the HP Smart app for Android, Apple iOS or iPadOS, Windows, and Mac.
Set up your printer using the HP Smart app
Add your printer to HP Smart and follow the guided setup to connect to your computer or mobile device.
For HP+ printers, there might be additional guided steps required to complete printer setup, such as HP+ choice selection and HP account creation.
Use the HP Smart app to print, scan, copy, and fax
Print, scan, copy, and fax from the HP Smart app home screen tiles. You can also check printer status, troubleshoot issues, order supplies, and set printer preferences.
Example of the HP Smart app home screen (mobile, computer)
Frequently asked questions (FAQs)
Still have a question? Find additional answers and help.
What are the requirements to set up a printer using the HP Smart app?
Review connection and software version requirements for the HP Smart app.
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An HP printer that supports HP Smart
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A computer or mobile device connected to an active internet connection
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An established connection from your device to the printer - either over a network or with a USB cable
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A compatible mobile device or computer with internet access running the following operating system versions:
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Android 7.0 and later
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Apple iOS 14 and later
For iOS 13 or earlier, set up the printer using Apple Airprint. Go toHP printer setup (Apple AirPrint for iPhone, iPad) for more information.
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Windows 11 version 21H2 and later
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Windows 10 version 1809 and later
For Windows 10 version 1803 or earlier, download and install HP Easy Start from 123.hp.com/setup.
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macOS 10.14 and later
For macOS 10.13 or earlier, download and install HP Easy Start from 123.hp.com/setup, or set up your printer using Apple AirPrint. Go to HP printer setup (Mac) for more information.
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Why do I need to sign in or create an account to use HP Smart?
An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax.
You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer.
Why can't I connect my wireless printer or print over the network?
Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.
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Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
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Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
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Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button
, make sure the light is on. If it is off or blinks, the printer is disconnected from the network.
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Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
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Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
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Printers without a touchscreen control panel: Press and hold the Wireless button
for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes.
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HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button
and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
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Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
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Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
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Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
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Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.
Why does HP Smart for Windows display in the wrong language?
The HP Smart app language uses the preferred language set in Windows. If you have multiple languages set, the app displays in the first language on the list.
How do I add HP Smart for Windows to Start, taskbar, or desktop?
Open the Windows Start menu to create a shortcut to the HP Smart app.
Which languages do the HP Smart app support?
HP Smart is currently available in the following languages.
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Arabic (Windows, Mac only)
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Bulgarian
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Catalan (Windows, Mac only)
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Chinese (Simplified)
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Chinese (Traditional)
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Croatian (Windows, Mac only)
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Czech
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Danish
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Dutch
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English
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Estonian
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Finnish
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French
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German
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Greek
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Hebrew (Windows, Mac only)
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Hungarian
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Indonesian (Windows, Mac only)
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Italian
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Japanese
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Korean
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Norwegian
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Latvian
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Lithuanian
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Polish
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Portuguese
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Romanian (Windows, Mac only)
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Russian
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Slovak (Windows, Mac only)
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Slovenian (Windows, Mac only)
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Spanish
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Swedish
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Thai (Windows, Mac only)
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Turkish
Which printers are compatible with the HP Smart app?
Most wireless-capable printers manufactured in 2010 and later are supported by the HP Smart app.
To find out if your printer is compatible, go to Mobile printing solutions for HP printers.
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