solution Contentsolution Content

Find drivers, apps, and updates for HP printers

Download and install drivers, apps, and useful printing and scanning software for your HP printer. Also find updates that might include performance enhancements, bug fixes, and new features.

Recommended HP drivers, apps, and updates

Use these recommended options to download print drivers, install the HP Smart app, and locate additional software and printer updates.

HP Smart app: Includes tools to print, scan, check ink levels, and set up your printer on a wireless network with a desktop computer or mobile device. Go to HP printer setup (HP Smart app) for more information.
Full feature drivers (Windows and Mac computers): 123.hp.com/setup (in English) is a convenient download and installation service for your HP print driver and software. The driver guides you through the network or cable connection process and includes HP Scan software.
Full and basic drivers, printer software, and updates (Windows, Mac, and Linux): HP Software and Driver Downloads posts any available drivers, additional printing and scanning software, and firmware updates for most printers and computer operating system versions.
HP Print for Chrome app (Chromebooks): Install the HP Print for Chrome (in English) to set up USB and wireless printing through the Google Chrome browser. You do not need to download any print drivers or software from the HP website or Google to print with the app.
Printer firmware updates: Go to Update the firmware on an HP printer for steps to update directly from the printer or download and install the firmware through your computer.

Mobile printing apps and solutions (Android, Apple iOS and iPadOS)

Install an HP app or plugin to set up a printer with a smartphone or tablet, or use Apple AirPrint.

HP Smart app: Go to 123.hp.com (in English) to install the app on your Android or Apple smartphone or tablet. The app includes tools to print, scan, check ink levels, and set up your printer on a Wi-Fi network.
HP Print Service Plugin (Android): Go to HP printer setup (Android) to get the plugin and connect to your printer.
Apple AirPrint: Go to HP printer setup (Apple AirPrint for iPhone, iPad) for more information on this built-in printing solution for iOS and iPadOS.

Built-in print drivers and solutions (Windows, Mac)

Print and scan drivers for most HP printers install automatically when you connect the USB cable or add a network-connected printer to your computer.

Windows: Go to HP printer setup (Windows built-in driver) for more information.
macOS: Go to HP printer setup (Apple AirPrint for Mac) for more information.

Frequently asked questions (FAQs)

Still have a question? Find additional answers and help.

Why can't I connect my wireless printer or print over the network?

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.
Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.
Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on. If it is off or blinks, the printer is disconnected from the network.
Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.
- Printers with a touchscreen control panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
- Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes.
- HP Deskjet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Press and hold the Wi-Fi button and the Power button on the back of the printer for five seconds until the blue bar flashes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.
Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.
Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.
Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information.

What if installing the driver did not resolve my printer issue?

If you are experiencing a printing or scanning issue such as unsatisfactory prints, wireless connection problems, or an error displays, a driver or printer update might not resolve the issue.

Go to HP Customer Support, enter your printer model name and number, and then search or browse for the document for your issue.

What are the different driver and app types on HP Software and Driver Downloads?

More than one driver or app might be available from HP for your printer. Use this guide to help decide which one to install.

Full feature or full solution driver: Recommended to get the most from your HP printer. Provides a guided installation and connection setup, and includes tools to manage printer settings, perform maintenance, and check ink levels. Comes with additional software options.

Basic driver: Driver-only solution for basic printer functionality, including support for most Windows, Mac, and third-party apps. The smaller file size downloads more quickly. Supports most PCs that do not meet the minimum system requirements for the full feature driver.

HP Easy Start app (macOS): Driver installation app simplifies the download and install process for supported Mac operating system versions. It locates and installs the best available driver and software and guides you through the connection setup.

Additional support options

Try one of our automated tools or diagnostics

Ask a question on our HP Support Community page

Get in touch with one of our support agents

Enter a topic to search our knowledge library

What can we help you with?

Need Help?