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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07056442

เวอร์ชั่น: 1

HP Commercial Notebook PCs - Error Code 43 May Display or Intel Wireless Bluetooth Missing From Device Manager After Resuming From S3/S4 Sleep/Hibernate State

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Mar-2021

Last updated : 16-Mar-2021

DESCRIPTION
The computer may display the following error message in the device manager after resuming from S3 Sleep sate or S4 Hibernate state:
Windows has stopped this device because it reported problems (Code 43)
Figure 1: Error Message
The Intel Wireless Bluetooth may not display in Device Manager after resuming from Sleep Mode with a Bluetooth mouse and Bluetooth keyboard connected.
Figure 2: Bluetooth Disconnected

SCOPE
The information in this document applies to the following:
Hardware:
Wi-Fi 6 AX200 WLAN modules
Software:
  • Intel Bluetooth Driver for Microsoft Windows 10 - DCHU P00VPC-B2Q v21.70.0.3, A.1
  • Intel Bluetooth remote wake feature P00UVR-B2F v21.20.0.4, A.1
Computers:
  • HP ProBook 445 G7 Notebook PC
  • HP ProBook 455 G7 Notebook PC
  • HP ProBook x360 435 G7 Notebook PC
  • HP ZHAN 66 Pro A 14 G3 Notebook PC
Operating Systems:
  • Microsoft Windows 10 20H1 (Version 2004)
  • Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
To resolve this issue, perform one of the following appropriate procedures:
Procedure 1: Yellow Exclamation - Error Code 43
  1. Restart the computer and immediately press the F10 key to enter Computer Setup.
  2. Select the Advanced page.
  3. In Built In Device Options, enable Bluetooth Wake from S3.
  4. Save and then exit the BIOS setup.
Procedure 2: Bluetooth Not Displaying in Device Manager
  1. Download and install the appropriate BIOS from the table below.
Platforms Affected
Softpaq Description
Release Notes
Download SoftPaq
HP ProBook 445 G7 Notebook PC
HP ProBook 455 G7 Notebook PC
HP BIOS and System Firmware (S79)Version: 01.03.01
Revision: A
SP110850 release notes
SP110850 file download
HP ProBook x360 435 G7 Notebook PC
HP BIOS and System Firmware (S80)
Version: 01.04.02
Revision: A
SP112405 release notes
SP112405 file download
HP ZHAN 66 Pro A 14 G3 Notebook PC
HP BIOS and System Firmware (S81)
Version: 01.03.01
Revision: A
SP110851 release notes
SP110851 file download
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.

Hardware platforms affected : HP ProBook 445 G7 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07056442

© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

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