HP Color LaserJet Enterprise 5700, 6700, 6701, X557, X55745, X654, X65455, X65465, MFP 5800, 6800, 6801, X57945, X58045, X677, X67755, X67765 - 13.B4 jam error in right door

Use the following procedure to clear paper jams in the right door and fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam.

Recommended action for customers

When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam.

• 13.B4.Cz Jam in right door

• 13.B4.FF Residual paper jam in right door

z = paper tray. This can be trays 1-5 or "D" for duplex print jobs.

13.B4 Jam in Right Door | HP Color LaserJet 57/6700, X557/654, MFP 58/6800, X579/677

Learn how to clear 13.B4 jam errors in the right door for the HP Color LaserJet 5700, X557, 6700, 6701, X654, MFP 5800, X57945, X58045, 6800, 6801, X677 printers.

CAUTION:

The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.

1. Open the right door.

   

2. Gently remove any jammed paper.

   

   

3. Close the right door.

4. Ensure the type and quality of the paper being used meets the HP specifications for the printer.

5. Ensure the paper tray guides are set to the correct size for the paper loaded.

6. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.