HP ZBook G7 Mobile Workstations - Graphics card in external graphics bay may not be detected

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Utgivningsdatum : 17-Sep-2021

Last updated : 17-Sep-2021

BESKRIVNING

Graphics devices installed in external graphics (eGFX) bays may not be detected when the eGFX bay is attached to ZBook G7 Mobile Workstations during boot.

This issue has been observed with custom graphics devices based on AMD graphics chipsets.

OMFATTNING

Systems:

HP ZBook Firefly 14 G7 Mobile Workstation
HP ZBook Firefly 15 G7 Mobile Workstation
HP ZBook Fury 15 G7 Mobile Workstation
HP ZBook Fury 17 G7 Mobile Workstation
HP ZBook Studio G7 Mobile Workstation
HP ZBook Create G7 Mobile Workstation

Operating Systems:

Non-OS Specific

LÖSNING

Update to the latest BIOS from HP.COM:

Platform	Minimum BIOS Version
HP ZBook Firefly 14 G7 Mobile Workstation HP ZBook Firefly 15 G7 Mobile Workstation HP ZBook Fury 15 G7 Mobile Workstation HP ZBook Fury 17 G7 Mobile Workstation HP ZBook Studio G7 Mobile Workstation HP ZBook Create G7 Mobile Workstation	01.07.00 (or later)

Hardware platforms affected : HP ZBook Create G7 Notebook PC, HP ZBook Firefly 14 G7 Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZBook Fury 15 G7 Mobile Workstation (9VS24AV), HP ZBook Fury 17 G7 Mobile Workstation (9UY33AV), HP ZBook Studio G7 Mobile Workstation

Operativsystem påverkade : Inte tillämplig

Programvaror påverkade : Inte tillämplig

Korsreferens-ID för support-kommunikation : IA07847427

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT-KOMMUNIKATION- CUSTOMER ADVISORY

HP ZBook G7 Mobile Workstations - Graphics card in external graphics bay may not be detected

Ytterligare supportalternativ

Skriv in ett ämne för att söka i vårt kunskapsbibliotek