Poly Service Reactivation Policy

Summary

The Service Reactivation policy defines Poly’s process to activate support (which may, as applicable consist of a) hardware replacement; b) access to major releases, patches and hotfixes for current software updates and upgrades, and (c) access to technical support (“Support”)) on Poly solutions that have either lapsed or which have never been covered under an applicable Poly Support contract (“Lapsed”). Please see the appropriate service offering Service Description for specific Support service offering deliverables available from your local authorized partner.

Service Reactivation policy:

Customers whose Support has Lapsed will need to activate or re-activate a Support contract in order to obtain Support (if product no longer under a valid warranty). Customers seeking to reinstate Support which has Lapsed will be subject to reactivation fees applicable at the time of reactivation and, where reactivation fees are not available, Support will be backdated to the purchase date or the last applicable Support contract expiry date. Such Products may also require inspection and Software relicensing prior to Support reactivation.

This policy applies to sales of Support on all Video or Infrastructure Products—whether renewed or new, Poly branded or partner branded—through Poly’s Authorized Partner Network. This policy applies to all regions of operation. Unauthorized Products may be covered at Poly’s sole discretion and may be subjected to inspection and relicensing. Further information may be found: https://www.poly.com/us/en/partners/why-buy-authorized.