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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c07765516

Versjon: 1

HP ZBook Fury, Studio Workstation PCs - 'Device Descriptor Request Failed' error shows in Device Manager

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 18-Aug-2021

Last updated : 18-Aug-2021

DESCRIPTION
ZBook G8 Mobile Workstations with Apple USB-C to VGA dongle connected monitor Device Manager might have a with the following error message:
Device Descriptor Request Failed
  • No function lost is seen.
  • No resolution/refresh rate downgrade or malfunction.
  • Cannot duplicate this issue with HP C to VGA dongle.
  • Issue can be observed only in Device manager.
  • This is industry issue which can be reproduced on several platforms including Intel reference board.

SCOPE
Affected device:
Apple USB-C to VGA dongle
Systems:
  • HP ZBook Fury 15.6 Inch G8 Mobile Workstation PC
  • HP ZBook Fury 15.6 Inch G8 Mobile Workstation PC Configurable Material
  • HP ZBook Fury 17.3 Inch G8 Mobile Workstation PC
  • HP ZBook Fury 17.3 Inch G8 Mobile Workstation PC Configurable Material
  • HP ZBook Studio 15.6 inch G8 Mobile Workstation PC
  • HP ZBook Studio 15.6 inch G8 Mobile Workstation PC Configurable Material
Operating Systems:
  • Microsoft Windows 10 20H2
  • Microsoft Windows 10 20H1 (Version 2004)
  • Microsoft Windows 10 19H2 (Version 1909)
RESOLUTION
Use HP USB-C to VGA dongle instead of Apple dongle.

Hardware platforms affected : HP ZBook Fury 15.6 inch G8 Mobile Workstation PC, HP ZBook Fury 15.6 inch G8 Mobile Workstation PC Configurable Material, HP ZBook Fury 17.3 inch G8 Mobile Workstation PC, HP ZBook Fury 17.3 inch G8 Mobile Workstation PC Configurable Material, HP ZBook Studio 15.6 inch G8 Mobile Workstation PC, HP ZBook Studio 15.6 inch G8 Mobile Workstation PC Configurable Material

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07765516

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