HP カスタマー・ケア - ナレッジベース

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  • 情報

    パソコンでのオリンピックの視聴についてよくあるお問い合わせやサポート関連情報はこちらよりご確認ください。

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    「HP Wolf Security」と「ウイルスバスタークラウド」がインストールされている場合、OSの動作が緩慢になることについて。詳細はこちら

    情報
    ノートブックPCのバッテリの診断・較正・膨張などについて.

     詳細はこちら

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SUPPORT COMMUNICATION- カスタマーアドバイザリ

ドキュメントID: c05159181

バージョン: 1

HP モバイル PC - ノートブックのバッテリの膨張または変形

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

リリース日 : 02-Jun-2016

最終更新日 : 02-Jun-2016

DESCRIPTION
ノートブック コンピューターのバッテリがいくらか変形したか、膨張したことにお客様が気がついて、安全上の問題があるのではないかと懸念されることがあります。場合によっては、膨張のためにバッテリエンクロー ジャーの継ぎ目が開いてしまうことがあります。
HPの安全評議会は、これらの問題について調査を行った結果、安全性に関しては問題がないことを判定しました。

範囲
このドキュメントの情報は以下のHP Business Notebook PC, Business Tablet, Mobile Thin Client, Mobile Workstationを対象とします。
解決方法
膨張したバッテリは、機能上の理由のため、交換して適切に処分する必要はありますが、安全上の問題はありません。膨張したバッテリを交換した場合、ご家庭の一般廃棄物と一緒にバッテリを捨てないでください。お住まいの地域の条例または規則に従って、バッテリを正しく処分してください。HPは充電式バッテリのリサイクルを奨励しています。リサイクル プログラムの詳細は、HP の Web サイト http://www.hp.com/recycle を参照してください。
膨張した電池は、安全面では問題がないものの、HPは交換を推奨しています。保証期間内のバッテリについては、HPサポートにお問い合わせの上、交換用バッテリを注文してください。バッテリの保証期間が過ぎている場合は、HPにお問い合わせの上交換品をご購入ください。
バッテリを取り出せない場合は、HP サポートか正規のHPサービス代理店にバッテリの交換を依頼してください。
電池 (セル) の膨張とその原因について
電池 (セル) の膨張は、一部のノートブック コンピューターのバッテリに使われるポリマーセルで発生することがある状態です。ポリマーセルは、薄型セルデザインが望ましい業界で多用されています。
ポリマーセルは、破損、不適切な取り扱いが原因で、または製造プロセスの結果として膨張することがあります。低電圧で長期使用した場合、高温にさらされた場合、セルのバランスが不均衡な場合に膨張が発生することもあります。
また、内部の安全装置が電池障害状態を検出したときにも、膨張が発生している可能性があります。その場合、内部の安全回路が安全な電圧状態まで放電を促すことにより、無効化されたバッテリが膨張することがあります。
問題の防止
バッテリの取り扱いやメンテナンスを適切に行うことで、膨張を防止することができます。問題の発生する可能性を最小限に抑えるため、バッテリの手入れに関する情報について本文書を参照してください。 http://support.hp.com/us-en/document/c04094213.

Hardware platforms affected : Beetle6U Chromebook 1.0, HP 1 Year Absolute Resilience for Chromebooks - for North America Only Service, HP 1y Absolute MTM STD Chromebooks Svc, HP 1y Nbd Exchange Chromebook SVC, HP 1y PW Nbd Exchange Chromebook SVC, HP 2 Year Absolute Resilience for Chromebooks - for North America Only Service, HP 2y Absolute MTM STD Chromebooks Svc, HP 2y Nbd Exchange Chromebook SVC, HP 3 Year Absolute Resilience for Chromebooks - for North America Only Service, HP 3y Absolute MTM STD Chromebooks Svc, HP 3y Nbd Exchange Chromebook SVC, HP 4 Year Absolute Resilience for Chromebooks - for North America Only Service, HP 4y Absolute MTM STD Chromebooks Svc, HP 5 Year Absolute Resilience for Chromebooks - for North America Only Service, HP 5y Absolute MTM STD Chromebooks Svc, HP Absolute Resilience for Chromebooks Services, HP Chromebook, HP Chromebook, HP Chromebook - 11-2100 CTO, HP Chromebook - 11-2100 CTO (with DataPass), HP Chromebook - 11-2100nd (ENERGY STAR), HP Chromebook - 11-2101nf (ENERGY STAR), HP Chromebook - 11-2101tu, HP Chromebook - 11-2102nf (ENERGY STAR), HP Chromebook - 11-2102tu, HP Chromebook - 11-2103tu, HP Chromebook - 11-2104tu, HP Chromebook - 11-2110nr (ENERGY STAR), HP Chromebook - 11-2110nz (with DataPass) (ENERGY STAR), HP Chromebook - 11-2199nf (ENERGY STAR), HP Chromebook - 11-2200 CTO, HP Chromebook - 11-2200 CTO (with IPS), HP Chromebook - 11-2200na (ENERGY STAR), HP Chromebook - 11-2200nb (ENERGY STAR), HP Chromebook - 11-2200nd (ENERGY STAR), HP Chromebook - 11-2200nf (ENERGY STAR), HP Chromebook - 11-2200nz, HP Chromebook - 11-2201la (ENERGY STAR), HP Chromebook - 11-2201na (ENERGY STAR), HP Chromebook - 11-2201nq, HP Chromebook - 11-2201tu, HP Chromebook - 11-2202tu, HP Chromebook - 11-2203tu, HP Chromebook - 11-2210nr, HP Chromebook - 11-2250na (ENERGY STAR), HP Chromebook - 11-2250sa (ENERGY STAR), HP Chromebook - 11-2251na (ENERGY STAR), HP Chromebook - 11-2251sa (ENERGY STAR), HP Chromebook - 11-v000 CTO, HP Chromebook - 11-v000na, HP Chromebook - 11-v000nq, HP Chromebook - 11-v000nr, HP Chromebook - 11-v000nz, HP Chromebook - 11-v000ur, HP Chromebook - 11-v001na, HP Chromebook - 11-v001nd, HP Chromebook - 11-v001nf, HP Chromebook - 11-v001tu, HP Chromebook - 11-v002dx, HP Chromebook - 11-v002nf, HP Chromebook - 11-v002tu, HP Chromebook - 11-v003nf, HP Chromebook - 11-v004nf, HP Chromebook - 11-v005nd, HP Chromebook - 11-v010nr, HP Chromebook - 11-v010wm, HP Chromebook - 11-v011dx, HP Chromebook - 11-v012nr, HP Chromebook - 11-v019wm, HP Chromebook - 11-v020nr, HP Chromebook - 11-v020wm, HP Chromebook - 11-v021nb, HP Chromebook - 11-v025wm, HP Chromebook - 11-v031nr, HP Chromebook - 11-v032nr, HP Chromebook - 11-v033nr, HP Chromebook - 11-v050na, HP Chromebook - 11-v050sa, HP Chromebook - 11-v051na, HP Chromebook - 11-v051sa, HP Chromebook - 11-v061cl, HP Chromebook - 13-aa000 CTO, HP Chromebook - 14-2015la, HP Chromebook - 14-ak000 CTO, HP Chromebook - 14-ak000na, HP Chromebook - 14-ak000nb (ENERGY STAR), HP Chromebook - 14-ak000nd (ENERGY STAR), HP Chromebook - 14-ak000nf (ENERGY STAR), HP Chromebook - 14-ak000nz (ENERGY STAR), HP Chromebook - 14-ak001na, HP Chromebook - 14-ak001nf (ENERGY STAR), HP Chromebook - 14-ak001tu, HP Chromebook - 14-ak002tu, HP Chromebook - 14-ak003na (ENERGY STAR), HP Chromebook - 14-ak003tu, HP Chromebook - 14-ak004na (ENERGY STAR), HP Chromebook - 14-ak004nf (ENERGY STAR), HP Chromebook - 14-ak004no (ENERGY STAR), HP Chromebook - 14-ak004tu, HP Chromebook - 14-ak005na (ENERGY STAR), HP Chromebook - 14-ak005nf (ENERGY STAR), HP Chromebook - 14-ak005no (ENERGY STAR), HP Chromebook - 14-ak006na (ENERGY STAR), HP Chromebook - 14-ak010nd, HP Chromebook - 14-ak010nr (ENERGY STAR), HP Chromebook - 14-ak013dx (ENERGY STAR), HP Chromebook - 14-ak020nr (ENERGY STAR), HP Chromebook - 14-ak030nr, HP Chromebook - 14-ak031nr, HP Chromebook - 14-ak039wm, HP Chromebook - 14-ak040nr, HP Chromebook - 14-ak040wm, HP Chromebook - 14-ak041dx, HP Chromebook - 14-ak045wm, HP Chromebook - 14-ak050nr (ENERGY STAR), HP Chromebook - 14-ak060nr (ENERGY STAR), HP Chromebook - 14-ca000na, HP Chromebook - 14-ca000no, HP Chromebook - 14-ca000nr, HP Chromebook - 14-ca000tu, HP Chromebook - 14-ca001nf, HP Chromebook - 14-ca001no, HP Chromebook - 14-ca001tu, HP Chromebook - 14-ca002nb, HP Chromebook - 14-ca002nf, HP Chromebook - 14-ca002tu, HP Chromebook - 14-ca003cl, HP Chromebook - 14-ca003nf, HP Chromebook - 14-ca003tu, HP Chromebook - 14-ca004na, HP Chromebook - 14-ca004nf, HP Chromebook - 14-ca005cl, HP Chromebook - 14-ca008nb, HP Chromebook - 14-ca010nr, HP Chromebook - 14-ca020nd, HP Chromebook - 14-ca020nr, HP Chromebook - 14-ca021nd, HP Chromebook - 14-ca021nr, HP Chromebook - 14-ca023nr, HP Chromebook - 14-ca025nr, HP Chromebook - 14-ca026nr, HP Chromebook - 14-ca030nd, HP Chromebook - 14-ca030nr, HP Chromebook - 14-ca031nd, HP Chromebook - 14-ca040nd, HP Chromebook - 14-ca040nr, HP Chromebook - 14-ca043cl, HP Chromebook - 14-ca045cl, HP Chromebook - 14-ca050na, HP Chromebook - 14-ca050nd, HP Chromebook - 14-ca050nr, HP Chromebook - 14-ca050sa, HP Chromebook - 14-ca051na, HP Chromebook - 14-ca051nd, HP Chromebook - 14-ca051sa, HP Chromebook - 14-ca051wm, HP Chromebook - 14-ca052wm, HP Chromebook - 14-ca053cl, HP Chromebook - 14-ca060nr, HP Chromebook - 14-ca061dx, HP Chromebook - 14-ca070nr, HP Chromebook - 14-ca079no, HP Chromebook - 14-ca080no, HP Chromebook - 14-ca091wm, HP Chromebook - 14-ca092wm, HP Chromebook - 14-ca137nr, HP Chromebook - 14-db0000au, HP Chromebook - 14-db0000na, HP Chromebook - 14-db0000nf, HP Chromebook - 14-db0000no, HP Chromebook - 14-db0001au, HP Chromebook - 14-db0001ca, HP Chromebook - 14-db0001nf, HP Chromebook - 14-db0002au, HP Chromebook - 14-db0002ca, HP Chromebook - 14-db0002nf, HP Chromebook - 14-db0002ng, HP Chromebook - 14-db0002no, HP Chromebook - 14-db0003au, HP Chromebook - 14-db0003na, HP Chromebook - 14-db0003nf, HP Chromebook - 14-db0003ng, HP Chromebook - 14-db0003no, HP Chromebook - 14-db0004au, HP Chromebook - 14-db0004nb, HP Chromebook - 14-db0004nf, HP Chromebook - 14-db0004no, HP Chromebook - 14-db0005au, HP Chromebook - 14-db0005nf, HP Chromebook - 14-db0005no, HP Chromebook - 14-db0006au, HP Chromebook - 14-db0006no, HP Chromebook - 14-db0008ca, HP Chromebook - 14-db0008nb, HP Chromebook - 14-db0010nf, HP Chromebook - 14-db0013nb, HP Chromebook - 14-db0013nf, HP Chromebook - 14-db0020nr, HP Chromebook - 14-db0023dx, HP Chromebook - 14-db0025nr, HP Chromebook - 14-db0030nr, HP Chromebook - 14-db0031nr, HP Chromebook - 14-db0040nr, HP Chromebook - 14-db0041wm, HP Chromebook - 14-db0042wm, HP Chromebook - 14-db0043wm, HP Chromebook - 14-db0044wm, HP Chromebook - 14-db0050nr, HP Chromebook - 14-db0051cl, HP Chromebook - 14-db0055cl, HP Chromebook - 14-db0060nr, HP Chromebook - 14-db0061cl, HP Chromebook - 14-db0070nr, HP Chromebook - 14-db0080nr, HP Chromebook - 14-db0090nr, HP Chromebook - 14-db0096nr, HP Chromebook - 14-db0098nr, HP Chromebook - 14-db0301ng, HP Chromebook - 14-db0400nd, HP Chromebook - 14-db0401nd, HP Chromebook - 14-db0410nd, HP Chromebook - 14-db0411nd, HP Chromebook - 14-db0500na, HP Chromebook - 14-db0500sa, HP Chromebook - 14-db0503na, HP Chromebook - 14-db0503sa, HP Chromebook - 14-db0690nd, HP Chromebook - 14-db0800no, HP Chromebook - 14-db0819nd, HP Chromebook - 14-x000 CTO, HP Chromebook - 14-x000 CTO (with DataPass), HP Chromebook - 14-x000na (ENERGY STAR), HP Chromebook - 14-x000no (ENERGY STAR), HP Chromebook - 14-x001nd (ENERGY STAR), HP Chromebook - 14-x001nf (ENERGY STAR), HP Chromebook - 14-x001no (ENERGY STAR), HP Chromebook - 14-x001tu, HP Chromebook - 14-x002nd (ENERGY STAR), HP Chromebook - 14-x002no (ENERGY STAR), HP Chromebook - 14-x002tu, HP Chromebook - 14-x003nd (ENERGY STAR), HP Chromebook - 14-x003nf (ENERGY STAR), HP Chromebook - 14-x003no (ENERGY STAR), HP Chromebook - 14-x003tu, HP Chromebook - 14-x004na (ENERGY STAR), HP Chromebook - 14-x004nd (ENERGY STAR), HP Chromebook - 14-x004tu, HP Chromebook - 14-x005na (ENERGY STAR), HP Chromebook - 14-x005tu, HP Chromebook - 14-x006na (ENERGY STAR), HP Chromebook - 14-x006tu, HP Chromebook - 14-x007tu, HP Chromebook - 14-x008tu, HP Chromebook - 14-x010ca (ENERGY STAR), HP Chromebook - 14-x010nr (ENERGY STAR), HP Chromebook - 14-x010ns (ENERGY STAR), HP Chromebook - 14-x010nz (with DataPass), HP Chromebook - 14-x010wm, HP Chromebook - 14-x011nf (ENERGY STAR), HP Chromebook - 14-x012nf (ENERGY STAR), HP Chromebook - 14-x013dx (ENERGY STAR), HP Chromebook - 14-x013nf (ENERGY STAR), HP Chromebook - 14-x014nf (ENERGY STAR), HP Chromebook - 14-x015wm, HP Chromebook - 14-x016na (ENERGY STAR), HP Chromebook - 14-x017na (ENERGY STAR), HP Chromebook - 14-x020na (ENERGY STAR), HP Chromebook - 14-x020nr (ENERGY STAR), HP Chromebook - 14-x021ds (ENERGY STAR), HP Chromebook - 14-x021na (ENERGY STAR), HP Chromebook - 14-x022ds (ENERGY STAR), HP Chromebook - 14-x023ds (ENERGY STAR), HP Chromebook - 14-x023na (ENERGY STAR), HP Chromebook - 14-x024na (with DataPass), HP Chromebook - 14-x025na (with DataPass), HP Chromebook - 14-x030nb (ENERGY STAR), HP Chromebook - 14-x030nr (ENERGY STAR), HP Chromebook - 14-x030nz (with DataPass), HP Chromebook - 14-x031nb (ENERGY STAR), HP Chromebook - 14-x033nb (ENERGY STAR), HP Chromebook - 14-x034nb (ENERGY STAR), HP Chromebook - 14-x040nr (ENERGY STAR), HP Chromebook - 14-x050na (ENERGY STAR), HP Chromebook - 14-x050no (ENERGY STAR), HP Chromebook - 14-x050nr (ENERGY STAR), HP Chromebook - 14-x050sa (ENERGY STAR), HP Chromebook - 14-x051no (ENERGY STAR), HP Chromebook - 14-x052no (ENERGY STAR), HP Chromebook - 14-x053no (ENERGY STAR), HP Chromebook - 14-x054na (ENERGY STAR), HP Chromebook - 14-x054sa (ENERGY STAR), HP Chromebook - 14-x055na (ENERGY STAR), HP Chromebook - 14-x055sa (ENERGY STAR), HP Chromebook - 14-x056na (ENERGY STAR), HP Chromebook - 14-x056sa (ENERGY STAR), HP Chromebook - 14-x063cl (ENERGY STAR), HP Chromebook - 14-x080no (ENERGY STAR), HP Chromebook - 14-x081no (ENERGY STAR), HP Chromebook - 14-x082no (ENERGY STAR), HP Chromebook - 14-x083no (ENERGY STAR), HP Chromebook - 14-x094nf (ENERGY STAR), HP Chromebook - 14-x095nf (ENERGY STAR), HP Chromebook - 14-x096nf (ENERGY STAR), HP Chromebook - 14-x097nf (ENERGY STAR), HP Chromebook - 14-x099nd (with DataPass), HP Chromebook - 14ct-ca000 CTO, HP Chromebook - 14t-ca100 CTO, HP Chromebook - 14z-db000 CTO, HP Chromebook - 15-de0000na, HP Chromebook - 15-de0000nf, HP Chromebook - 15-de0000ng, HP Chromebook - 15-de0000no, HP Chromebook - 15-de0001no, HP Chromebook - 15-de0002na, HP Chromebook - 15-de0002nf, HP Chromebook - 15-de0003na, HP Chromebook - 15-de0003no, HP Chromebook - 15-de0006no, HP Chromebook - 15-de0010ng, HP Chromebook - 15-de0010nr, HP Chromebook - 15-de0015ng, HP Chromebook - 15-de0021cl, HP Chromebook - 15-de0035cl, HP Chromebook - 15-de0042nr, HP Chromebook - 15-de0200nd, HP Chromebook - 15-de0300nd, HP Chromebook - 15-de0300ng, HP Chromebook - 15-de0310ng, HP Chromebook - 15-de0350nd, HP Chromebook - 15-de0500na, HP Chromebook - 15-de0500nd, HP Chromebook - 15-de0502na, HP Chromebook - 15-de0503na, HP Chromebook - 15-de0517wm, HP Chromebook - 15-de0518wm, HP Chromebook - 15-de0550nd, HP Chromebook - 15-de0577wm, HP Chromebook - 15-de0635nd, HP Chromebook - 15-de0831cl, HP Chromebook - 15-de0996nf, HP Chromebook - 15-de0997nf, HP Chromebook - 15-de0999nf, HP Chromebook - 15t-de000 CTO, HP Chromebook 11 Always-On Case, HP Chromebook 11 Black Always-On Case, HP Chromebook 11 Blue Always-On Case, HP Chromebook 11 G1, HP Chromebook 11 G1, HP Chromebook 11 G1 Base Model, HP Chromebook 11 G1(ENERGY STAR), HP Chromebook 11 G2, HP Chromebook 11 G2, HP Chromebook 11 G2 (ENERGY STAR), HP Chromebook 11 G2 Base Model PC, HP Chromebook 11 G3, HP Chromebook 11 G3, HP Chromebook 11 G3 (ENERGY STAR), HP Chromebook 11 G3 Base Model, HP Chromebook 11 G4, HP Chromebook 11 G4, HP Chromebook 11 G4 (ENERGY STAR), HP Chromebook 11 G4 Base Model, HP Chromebook 11 G4 EE, HP Chromebook 11 G4 EE, HP Chromebook 11 G4 EE (ENERGY STAR), HP Chromebook 11 G4 EE Base Model, HP Chromebook 11 G5, HP Chromebook 11 G5, HP Chromebook 11 G5 (ENERGY STAR), HP Chromebook 11 G5 Base Model, HP Chromebook 11 G5 EE, HP Chromebook 11 G5 EE, HP Chromebook 11 G5 EE Base Model, HP Chromebook 11 G6 EE, HP Chromebook 11 G6 EE, HP Chromebook 11 G6 EE Base Model, HP Chromebook 11 G7 EE, HP Chromebook 11 G7 EE, HP Chromebook 11 G7 EE Base Model, HP Chromebook 11 G8 Education Edition, HP Chromebook 11 G8 Education Edition, HP Chromebook 11 G8 Education Edition IDS Base Model, HP Chromebook 11 Protective Cover, HP Chromebook 11 Protective Cover, HP Chromebook 11-1100, HP Chromebook 11-1100 (Made with Google), HP Chromebook 11-1100 CTO, HP Chromebook 11-1101 (Made with Google), HP Chromebook 11-1102 (Made with Google), HP Chromebook 11-1103 (Made with Google), HP Chromebook 11-1104 (Made with Google), HP Chromebook 11-1105 (Made with Google), HP Chromebook 11-1120 (Made with Google), HP Chromebook 11-1121 (Made with Google), HP Chromebook 11-1126 (Made with Google), HP Chromebook 11-1130 (Made with Google), HP Chromebook 11-1131 (Made with Google), HP Chromebook 11-1132 (Made with Google), HP Chromebook 11-2000, HP Chromebook 11-2000 CTO, HP Chromebook 11-2000na (ENERGY STAR), HP Chromebook 11-2000nd (ENERGY STAR), HP Chromebook 11-2000nf (ENERGY STAR), HP Chromebook 11-2000nl (ENERGY STAR), HP Chromebook 11-2000ns (ENERGY STAR), HP Chromebook 11-2001na (ENERGY STAR), HP Chromebook 11-2001nd (ENERGY STAR), HP Chromebook 11-2001ns (ENERGY STAR), HP Chromebook 11-2001tu (ENERGY STAR), HP Chromebook 11-2001xx, HP Chromebook 11-2002tu (ENERGY STAR), HP Chromebook 11-2003tu, HP Chromebook 11-2010ca, HP Chromebook 11-2010dx (ENERGY STAR), HP Chromebook 11-2010nr (ENERGY STAR), HP Chromebook 11-2070no (ENERGY STAR), HP Chromebook 11-2071no (ENERGY STAR), HP Chromebook 11-2080no (ENERGY STAR), HP Chromebook 11-2081no (ENERGY STAR), HP Chromebook 11-2100, HP Chromebook 11-2100 (with DataPass), HP Chromebook 11-2200, HP Chromebook 11-2200 (with IPS), HP Chromebook 11-ae000 x360 Convertible PC, HP Chromebook 11-ae100 x360 Convertible PC, HP Chromebook 11-bd0000 Laptop PC series, HP Chromebook 11-v000, HP Chromebook 11A G6 EE, HP Chromebook 11A G6 EE, HP Chromebook 11A G6 EE Base Model, HP Chromebook 11A G8 Education Edition, HP Chromebook 11A G8 Education Edition, HP Chromebook 11A G8 Education Edition IDS Base Model, HP Chromebook 11z-bd000 CTO, HP Chromebook 12b-ca0000 x360 Laptop PC series, HP Chromebook 13 G1, HP Chromebook 13 G1, HP Chromebook 13 G1 (ENERGY STAR), HP Chromebook 13 G1 Base Model, HP Chromebook 13-aa000, HP Chromebook 14 Always-On Case, HP Chromebook 14 Black Always-On Case, HP Chromebook 14 Blue Always-On Case, HP Chromebook 14 G1, HP Chromebook 14 G1, HP Chromebook 14 G1 Base Model, HP Chromebook 14 G1(ENERGY STAR), HP Chromebook 14 G3, HP Chromebook 14 G3, HP Chromebook 14 G3 (ENERGY STAR), HP Chromebook 14 G3 Base Model, HP Chromebook 14 G4, HP Chromebook 14 G4, HP Chromebook 14 G4 (ENERGY STAR), HP Chromebook 14 G4 Base Model, HP Chromebook 14 G5, HP Chromebook 14 G5, HP Chromebook 14 G5 (ENERGY STAR), HP Chromebook 14 G5 Base Model, HP Chromebook 14 G6, HP Chromebook 14 G6, HP Chromebook 14 G6 Base Model, HP Chromebook 14 Protective Cover, HP Chromebook 14 Protective Cover, HP Chromebook 14-2000, HP Chromebook 14-ak000, HP Chromebook 14-ca000, HP Chromebook 14-ca100 Laptop PC, HP Chromebook 14-da0000 x360 Convertible PC, HP Chromebook 14-db0000, HP Chromebook 14-db0055cl, HP Chromebook 14-q000, HP Chromebook 14-q000 CTO, HP Chromebook 14-q000ea (ENERGY STAR), HP Chromebook 14-q000ed, HP Chromebook 14-q000ef (ENERGY STAR), HP Chromebook 14-q000er (ENERGY STAR), HP Chromebook 14-q000ns (ENERGY STAR), HP Chromebook 14-q000sa, HP Chromebook 14-q000sf (ENERGY STAR), HP Chromebook 14-q001ef (ENERGY STAR), HP Chromebook 14-q001er (ENERGY STAR), HP Chromebook 14-q001la (ENERGY STAR), HP Chromebook 14-q001ns (ENERGY STAR), HP Chromebook 14-q001sa (ENERGY STAR), HP Chromebook 14-q001tu, HP Chromebook 14-q001xx, HP Chromebook 14-q002ef (ENERGY STAR), HP Chromebook 14-q002er (ENERGY STAR), HP Chromebook 14-q002la (ENERGY STAR), HP Chromebook 14-q002sa (ENERGY STAR), HP Chromebook 14-q002tu, HP Chromebook 14-q003sa (ENERGY STAR), HP Chromebook 14-q003tu, HP Chromebook 14-q004la, HP Chromebook 14-q004sa (ENERGY STAR), HP Chromebook 14-q004tu, HP Chromebook 14-q005sa (ENERGY STAR), HP Chromebook 14-q005tu, HP Chromebook 14-q006tu, HP Chromebook 14-q007tu, HP Chromebook 14-q008tu, HP Chromebook 14-q009tu, HP Chromebook 14-q010dx (ENERGY STAR), HP Chromebook 14-q010ez (ENERGY STAR), HP Chromebook 14-q010nr(ENERGY STAR), HP Chromebook 14-q010sa (ENERGY STAR), HP Chromebook 14-q011ed, HP Chromebook 14-q011sa (ENERGY STAR), HP Chromebook 14-q012ed, HP Chromebook 14-q012sa (ENERGY STAR), HP Chromebook 14-q013sa (ENERGY STAR), HP Chromebook 14-q014sa (ENERGY STAR), HP Chromebook 14-q015sa 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PC

影響を受けるオペレーティングシステム : 使用できません

影響を受けるソフトウェア : 使用できません

サポートコミュニケーションクロスリファレンスID : IA05151476

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