Notebook HP Commercial - L'applicazione HP Hotkey consuma una grande quantità di risorse di memoria

AVVISO: le informazioni riportate in questo documento, inclusi i prodotti e le versioni software, sono aggiornate alla data del rilascio.Questo documento è soggetto a modifiche senza preavviso.

Data di rilascio : 13-Jun-2022

Ultimo aggiornamento : 13-Jun-2022

DESCRIZIONE

L’applicazione HP Hotkey consuma molte risorse di memoria. Questo potrebbe influire sulle prestazioni generali del computer. Ciò è dovuto a una perdita di memoria, che generalmente è disponibile in Gestione attività di Windows. Si tratta di un problema intermittente.

Questo problema può essere osservato su Windows 10 o 11 sui notebook HP commerciali con la versione dell’applicazione HP Hotkey elencata in Ambito di applicazione.

AMBITO DI APPLICAZIONE

Le informazioni contenute nel presente documento si riferiscono a quanto segue:

Applicazione:

HP Hotkey versione 8.10.23.1 A2

Computer:

Notebook HP Elite Dragonfly G2
Tablet HP Elite serie x2 G8
Notebook HP EliteBook serie 830 G8
Notebook HP EliteBook serie 840 G8
Notebook HP EliteBook serie 850 G8
Notebook HP EliteBook x360 serie 1030 G8
Notebook HP EliteBook x360 serie 1040 G8
Notebook HP EliteBook x360 serie 830 G8
Sistemi portatili HP Engage Go 10
Notebook HP Pro serie x360 Fortis 11 pollici G10
Notebook HP Pro serie x360 Fortis 11 pollici G9
Notebook HP ProBook serie 430 G8
Notebook HP ProBook serie 440 G8
Notebook HP ProBook serie 445 G8
Notebook HP ProBook serie 450 G8
Notebook HP ProBook serie 455 G8
Notebook HP ProBook serie 630 G8
Notebook HP ProBook serie 650 G8
Notebook HP ProBook Fortis serie 14 pollici G10
Notebook HP ProBook Fortis serie 14 pollici G9
Notebook HP ProBook x360 11 serie G7 Education Edition
PC Workstation portatile HP ZBook Fury serie G8 da 15,6 pollici
PC Workstation portatile HP ZBook Power serie G8 da 15,6 pollici
PC Workstation portatile HP ZBook Studio serie G8 da 15,6 pollici
Notebook HP ZHAN 66 Pro serie 14 G4
Notebook HP ZHAN 66 Pro serie 14 G5
Notebook HP ZHAN 66 Pro A serie 14 G5

Sistemi operativi:

Microsoft Windows 11
Microsoft Windows 10 21H2
Microsoft Windows 10 21H1
Microsoft Windows 10 20H2
Microsoft Windows 10 20H1 (Versione 2004)

RISOLUZIONE

Per risolvere il problema, scaricare e installare il seguente SoftPaq per aggiornare l’app HP Hotkey Support:

Descrizione del SoftPaq	Note sulla versione	Download del SoftPaq
HP Hotkey Support - UWP Versione: 8.10.32.37952 Revisione: A	SP139275 - Note sulla versione	SP139275 - Download del file

Nota:
Potrebbe essere disponibile una versione più recente del software. Verificare la presenza di versioni più recenti alla pagina: Assistenza clienti HP - Download di software e driver.

Hardware platforms affected : HP Elite Dragonfly G2 Notebook PC, HP Elite x2 G8 Tablet (28R52AV), HP Elite x2 G8 Tablet (28R56AV), HP Elite x2 G8 Tablet (28R62AV), HP Elite x2 G8 Tablet (28R64AV), HP Elite x2 G8 Tablet (2W6L6AV), HP Elite x2 G8 Tablet (2W6L7AV), HP Elite x2 G8 Tablet (2W6L8AV), HP Elite x2 G8 Tablet (39D31AV), HP Elite x2 G8 Tablet (4U931AV), HP EliteBook 830 G8 Notebook PC (26D50AV), HP EliteBook 830 G8 Notebook PC (26D51AV), HP EliteBook 830 G8 Notebook PC (275N7AV), HP EliteBook 830 G8 Notebook PC (275P0AV), HP EliteBook 830 G8 Notebook PC (5A1N6AV) - DELETED, HP EliteBook 830 G8 Notebook PC (5A1N7AV) - DELETED, HP EliteBook 830 G8 Notebook PC (5A1N8AV) - DELETED, HP EliteBook 830 G8 Notebook PC (687J4AV), HP EliteBook 830 G8 Notebook PC (6A3M5AV), HP EliteBook 830 G8 Notebook PC (6A3M6AV), HP EliteBook 830 G8 Notebook PC (6A3M7AV), HP EliteBook 830 G8 Notebook PC (6A3M8AV), HP EliteBook 830 G8 Notebook PC Configurable Material, HP EliteBook 840 G8 Notebook PC (26D61AV), HP EliteBook 840 G8 Notebook PC (275Q9AV), HP EliteBook 840 G8 Notebook PC (275R1AV), HP EliteBook 840 G8 Notebook PC (275R3AV), HP EliteBook 840 G8 Notebook PC (275R4AV), HP EliteBook 840 G8 Notebook PC (355M3AV), HP EliteBook 840 G8 Notebook PC (355M4AV), HP EliteBook 840 G8 Notebook PC (355M5AV), HP EliteBook 840 G8 Notebook PC (687L4AV), HP EliteBook 840 G8 Notebook PC (6A3N9AV), HP EliteBook 840 G8 Notebook PC (6A3P0AV), HP EliteBook 840 G8 Notebook PC (6A3P1AV), HP EliteBook 840 G8 Notebook PC (6A3P2AV), HP EliteBook 840 G8 Notebook PC (6A3P3AV), HP EliteBook 850 G8 Notebook PC (1G1X2AV), HP EliteBook 850 G8 Notebook PC (1G1X5AV), HP EliteBook 850 G8 Notebook PC (1G1X6AV), HP EliteBook 850 G8 Notebook PC (1G1X9AV), HP EliteBook 850 G8 Notebook PC (1G1Y1AV), HP EliteBook 850 G8 Notebook PC (1G1Y2AV), HP EliteBook 850 G8 Notebook PC (275Z0AV), HP EliteBook 850 G8 Notebook PC (275Z1AV), HP EliteBook 850 G8 Notebook PC (275Z2AV), HP EliteBook 850 G8 Notebook PC (275Z4AV), HP EliteBook 850 G8 Notebook PC (275Z7AV), HP EliteBook 850 G8 Notebook PC (Cadillac15 1.0) Configurable Material, HP EliteBook x360 1030 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC, HP EliteBook x360 1040 G8 Notebook PC (1H9W6AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W7AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W8AV), HP EliteBook x360 1040 G8 Notebook PC (1H9W9AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X0AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X1AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X2AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X3AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X4AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X5AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X6AV), HP EliteBook x360 1040 G8 Notebook PC (1H9X7AV), HP EliteBook x360 1040 G8 Notebook PC (2Z5V0AV), HP EliteBook x360 1040 G8 Notebook PC (3V2P5AV), HP EliteBook x360 1040 G8 Notebook PC (3V2P6AV), HP EliteBook x360 830 G8 Notebook PC, HP EliteBook x360 830 G8 Notebook PC (17N14AV), HP EliteBook x360 830 G8 Notebook PC (17N15AV), HP EliteBook x360 830 G8 Notebook PC (17N17AV), HP EliteBook x360 830 G8 Notebook PC (17N18AV), HP EliteBook x360 830 G8 Notebook PC (17N19AV), HP EliteBook x360 830 G8 Notebook PC (17N20AV), HP EliteBook x360 830 G8 Notebook PC (17N21AV), HP EliteBook x360 830 G8 Notebook PC (17N22AV), HP EliteBook x360 830 G8 Notebook PC (17N23AV), HP EliteBook x360 830 G8 Notebook PC (17N26AV), HP EliteBook x360 830 G8 Notebook PC (17N27AV), HP EliteBook x360 830 G8 Notebook PC (17N29AV), HP EliteBook x360 830 G8 Notebook PC (22H32AV), HP EliteBook x360 830 G8 Notebook PC (2B0R7AV), HP EliteBook x360 830 G8 Notebook PC (2B0S4AV), HP EliteBook x360 830 G8 Notebook PC (2B0S6AV), HP EliteBook x360 830 G8 Notebook PC (2B0S7AV), HP EliteBook x360 830 G8 Notebook PC (2B0S8AV), HP EliteBook x360 830 G8 Notebook PC (2B0S9AV), HP EliteBook x360 830 G8 Notebook PC (2B0T0AV), HP EliteBook x360 830 G8 Notebook PC (2B0T1AV), HP EliteBook x360 830 G8 Notebook PC (3S8V8AV), HP EliteBook x360 830 G8 Notebook PC (3Y4W7AV), HP EliteBook x360 830 G8 Notebook PC (3Y4W8AV), HP Engage Go 10 Mobile System (3A7E2AV), HP Pro x360 Fortis 11 inch G10 Notebook PC (48C75AV), HP Pro x360 Fortis 11 inch G10 Notebook PC (48C78AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (48B39AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T7AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0T8AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U0AV), HP Pro x360 Fortis 11 inch G9 Notebook PC (5A0U1AV), HP ProBook 430 G8 Notebook PC, HP ProBook 430 G8 Notebook PC (20Z05AV), HP ProBook 430 G8 Notebook PC (2V653AV), HP ProBook 430 G8 Notebook PC (2V654AV), HP ProBook 430 G8 Notebook PC (2V655AV), HP ProBook 430 G8 Notebook PC (2V656AV), HP ProBook 430 G8 Notebook PC (2V657AV), HP ProBook 430 G8 Notebook PC (2V658AV), HP ProBook 430 G8 Notebook PC (2V659AV), HP ProBook 430 G8 Notebook PC (2V660AV), HP ProBook 430 G8 Notebook PC (2V661AV), HP ProBook 430 G8 Notebook PC (326L8AV), HP ProBook 430 G8 Notebook PC (45V87AV), HP ProBook 430 G8 Notebook PC (45V88AV), HP ProBook 440 G8 Notebook PC, HP ProBook 440 G8 Notebook PC (2Q521AV), HP ProBook 440 G8 Notebook PC (2Q523AV), HP ProBook 440 G8 Notebook PC (2Q524AV), HP ProBook 440 G8 Notebook PC (2Q525AV), HP ProBook 440 G8 Notebook PC (2Q526AV), HP ProBook 440 G8 Notebook PC (2Q527AV), HP ProBook 440 G8 Notebook PC (2Q528AV), HP ProBook 440 G8 Notebook PC (2Q529AV), HP ProBook 440 G8 Notebook PC (2Q531AV), HP ProBook 440 G8 Notebook PC (344C5AV), HP ProBook 445 G8 Notebook PC, HP ProBook 450 G8 Notebook PC, HP ProBook 450 G8 Notebook PC (1A884AV), HP ProBook 450 G8 Notebook PC (1A885AV), HP ProBook 450 G8 Notebook PC (1A886AV), HP ProBook 450 G8 Notebook PC (1A887AV), HP ProBook 450 G8 Notebook PC (1A888AV), HP ProBook 450 G8 Notebook PC (1A890AV), HP ProBook 450 G8 Notebook PC (1A891AV), HP ProBook 450 G8 Notebook PC (1A892AV), HP ProBook 450 G8 Notebook PC (1A893AV), HP ProBook 450 G8 Notebook PC (1A894AV), HP ProBook 450 G8 Notebook PC (1A895AV), HP ProBook 450 G8 Notebook PC (1A896AV), HP ProBook 450 G8 Notebook PC (1A897AV), HP ProBook 450 G8 Notebook PC (1A898AV), HP ProBook 450 G8 Notebook PC (1A899AV), HP ProBook 450 G8 Notebook PC (1A900AV), HP ProBook 450 G8 Notebook PC (1A901AV), HP ProBook 450 G8 Notebook PC (326J4AV), HP ProBook 450 G8 Notebook PC (326J5AV), HP ProBook 450 G8 Notebook PC (464P0AV), HP ProBook 450 G8 Notebook PC (464P1AV), HP ProBook 450 G8 Notebook PC (55Q09AV), HP ProBook 450 G8 Notebook PC (55Q10AV), HP ProBook 450 G8 Notebook PC (55Q11AV), HP ProBook 450 G8 Notebook PC (55Q12AV), HP ProBook 450 G8 Notebook PC (61W27AV), HP ProBook 450 G8 Notebook PC (61W28AV), HP ProBook 450 G8 Notebook PC (61W29AV), HP ProBook 450 G8 Notebook PC (61W30AV), HP ProBook 450 G8 Notebook PC (61W31AV), HP ProBook 455 G8 Notebook PC, HP ProBook 630 G8 Notebook PC (1Y4Z5AV), HP ProBook 630 G8 Notebook PC (1Y4Z6AV), HP ProBook 630 G8 Notebook PC (1Y4Z8AV), HP ProBook 630 G8 Notebook PC (1Y4Z9AV), HP ProBook 630 G8 Notebook PC (28S88AV), HP ProBook 630 G8 Notebook PC (28S89AV), HP ProBook 630 G8 Notebook PC (28S90AV), HP ProBook 630 G8 Notebook PC (2M024AV), HP ProBook 630 G8 Notebook PC (2M025AV), HP ProBook 630 G8 Notebook PC (2M026AV), HP ProBook 630 G8 Notebook PC (35V79AV), HP ProBook 650 G8 Notebook PC (1V4F2AV), HP ProBook 650 G8 Notebook PC (1V4F4AV), HP ProBook 650 G8 Notebook PC (1Y5K6AV), HP ProBook 650 G8 Notebook PC (1Y5K7AV), HP ProBook 650 G8 Notebook PC (1Y5K8AV), HP ProBook 650 G8 Notebook PC (1Y5L2AV), HP ProBook 650 G8 Notebook PC (1Y5L8AV), HP ProBook 650 G8 Notebook PC (1Y5L9AV), HP ProBook 650 G8 Notebook PC (1Y5M0AV), HP ProBook 650 G8 Notebook PC (1Y5M1AV), HP ProBook 650 G8 Notebook PC (1Y5M5AV), HP ProBook 650 G8 Notebook PC (240F1AV), HP ProBook 650 G8 Notebook PC (240F2AV), HP ProBook 650 G8 Notebook PC (240F3AV), HP ProBook 650 G8 Notebook PC (296K5AV), HP ProBook 650 G8 Notebook PC (296K6AV), HP ProBook 650 G8 Notebook PC (2Q119AV), HP ProBook 650 G8 Notebook PC (2Q120AV), HP ProBook 650 G8 Notebook PC (2Q121AV), HP ProBook 650 G8 Notebook PC (2Q122AV), HP ProBook 650 G8 Notebook PC (2Q123AV), HP ProBook 650 G8 Notebook PC (2Q124AV), HP ProBook 650 G8 Notebook PC (2Q125AV), HP ProBook 650 G8 Notebook PC (328U3AV), HP ProBook 650 G8 Notebook PC (342L2AV), HP ProBook 650 G8 Notebook PC (342L3AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G45AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G46AV), HP ProBook Fortis 14 inch G10 Notebook PC (48G48AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F16AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F17AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F18AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F19AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F21AV), HP ProBook Fortis 14 inch G9 Notebook PC (48F22AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W4AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W5AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W7AV), HP ProBook Fortis 14 inch G9 Notebook PC (5A0W8AV), HP ProBook x360 11 G6 EE (Aloe 2.0) Configurable Material, HP ProBook x360 11 G7 Education Edition Notebook PC, HP ZBook Fury 15.6 inch G8 Mobile Workstation PC (31Z43AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D87AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D90AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D91AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D95AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D96AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33D97AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F00AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F01AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (33F02AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Y9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z0AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z1AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z2AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z7AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (434Z9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A0AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A1AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (435A5AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (4W5W9AV), HP ZBook Power 15.6 inch G8 Mobile Workstation PC (500C5AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30M95AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30M97AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N01AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N04AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N06AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (30N07AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0R9AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0S1AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (3K0S3AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N46AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N47AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N49AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N51AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N52AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N53AV), HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N54AV), HP ZHAN 66 Pro 14 G4 Notebook PC, HP ZHAN 66 Pro 14 G4 Notebook PC (2D140AV), HP ZHAN 66 Pro 14 G4 Notebook PC (2D142AV), HP ZHAN 66 Pro 14 G4 Notebook PC (Dianshan14 1.0) Configurable Material Model, HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1M8AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1M9AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1N0AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC (4H1N1AV), HP ZHAN 66 Pro 14 inch G5 Notebook PC Configurable Material, HP ZHAN 66 Pro A 14 G5 Notebook PC (4X929AV), HP ZHAN 66 Pro A 14 G5 Notebook PC (4X930AV)

Sistemi operativi interessati : Non applicabile

Software interessato : Non applicabile

ID riferimento incrociato comunicazione di supporto : IA08220813

HP Inc. declina ogni responsabilità per eventuali omissioni ed errori tecnici o editoriali contenuti nel presente documento. Le informazioni vengono fornite "così come sono" senza garanzie di alcun tipo. Secondo quanto previsto dalla legge, né HP né le sue associate, subappaltatori o fornitori potranno essere ritenuti responsabili per qualsiasi danno incidentale, speciale o derivante compresi i costi per i tempi di inattività, perdita di profitti, danni imputabili a forniture di prodotti o servizi sostitutivi oppure a perdite di dati o ripristino di software. Le informazioni contenute nel presente documento sono soggette a modifiche senza preavviso. HP Inc. e i nomi dei prodotti HP sono marchi di HP Inc. negli Stati Uniti e in altri Paesi. I nomi degli altri prodotti e delle società qui riportati potrebbero essere marchi dei loro rispettivi proprietari.

COMUNICAZIONE DI SUPPORTO- CUSTOMER ADVISORY

Notebook HP Commercial - L'applicazione HP Hotkey consuma una grande quantità di risorse di memoria

Opzioni di supporto aggiuntive

Inserire un argomento per cercare nella nostra libreria di conoscenze