È stato rilasciato un nuovo firmware per risolvere il messaggio di errore “Errore del disco rigido 3F0” o l’errore sconosciuto “schermata blu”.
COMUNICAZIONE DI SUPPORTO- CUSTOMER ADVISORY
ID documento: c06677886
Versione: 1
PC desktop e notebook HP - Rilascio del nuovo firmware Micron 2200 SSD per risolvere la causa sconosciuta della schermata blu o dell'errore 3F0 del disco rigido
AVVISO: le informazioni riportate in questo documento, inclusi i prodotti e le versioni software, sono aggiornate alla data del rilascio.Questo documento è soggetto a modifiche senza preavviso.
Data di rilascio : 22-Jun-2020
Ultimo aggiornamento : 22-Jun-2020
Le informazioni contenute nel presente documento si riferiscono a quanto segue:
Hardware:
Micron SSD 256 GB M.2 2280 2200 PCIe Gen3x4 TLC SS
Computer desktop:
- PC desktop HP 190-0000a series
- PC desktop HP 20-c400 All-in-One series
- PC desktop HP 24-f000 All-in-One series
- PC desktop HP 390-0000i series
- PC desktop HP 460-a200 series
- PC desktop All-in-One HP 22-c000 CTO series
- PC desktop All-in-One HP 22-c0000a series
- PC desktop All-in-One HP 22-c0026ns series
- PC desktop All-in-One HP 22-c100 CTO series
- PC desktop All-in-One HP 24-f0000a series
- PC desktop All-in-One HP 24-f100 CTO series
- PC All-in-One HP ENVY 32-a0000i
- PC desktop HP ENVY TE01-0000i series
- PC desktop HP M01-D0000i series
- PC desktop HP M01-F0000i series
- PC All-in-One HP Pavilion 24-qb0000i series
- PC All-in-One HP Pavilion 24-qb1000i series
- PC All-in-One HP Pavilion 24-qb2000i series
- PC All-in-One HP Pavilion 24-xa0000i series
- PC All-in-One HP Pavilion 24-xa1000i series
- PC All-in-One HP Pavilion 24-xa2000i series
- PC All-in-One HP Pavilion 27-qb0000i series
- PC All-in-One HP Pavilion 27-qb1000 series
- PC All-in-One HP Pavilion 27-xa0000i series
- PC All-in-One HP Pavilion 27-xa1000a series
- PC desktop HP Pavilion 590-a0000a series
- PC desktop HP Pavilion 590-p0000a series
- PC desktop HP Pavilion 595-p0000a series
- PC desktop HP Pavilion Gaming 690-0000i series
- PC desktop HP Pavilion Gaming 790-0000i series
- PC desktop HP Pavilion Gaming TG01-0000i series
- PC desktop HP Slim 290-a0000a series
- PC desktop HP Slim 290-p0000 series
- PC desktop HP Slim S01-aD0000i series
- PC desktop HP Slim S01-aD1000i series
- PC desktop HP Slim S01-pD0000i series
- PC desktop HP Slim S01-pD1000i series
- PC desktop OMEN by HP 873-0000i series
- PC desktop OMEN by HP 875-0000 Obelisk series
- PC desktop OMEN by HP 875-1000 Obelisk series
Computer notebook:
- PC laptop HP serie 14-dq0000
- PC laptop HP serie 14-dq1000
- Tablet HP Elite x2 1013 G3 series
- PC notebook HP EliteBook 735 G5 series
- PC notebook HP EliteBook 735 G6 series
- PC notebook HP EliteBook 745 G5 series
- PC notebook HP EliteBook 745 G6 series
- PC notebook HP EliteBook 755 G5 series
- PC notebook HP EliteBook 830 G5 series
- PC notebook HP EliteBook 830 G6 series
- PC notebook HP EliteBook 836 G5 series
- PC notebook HP EliteBook 836 G6 series
- PC notebook HP EliteBook 840 G5 Healthcare Edition series
- PC notebook HP EliteBook 840 G5 series
- PC notebook HP EliteBook 840 G6 Healthcare Edition series
- PC notebook HP EliteBook 840 G6 series
- PC notebook HP EliteBook 840r G4 series
- PC notebook HP EliteBook 846 G5 series
- PC notebook HP EliteBook 846r G4 series
- PC notebook HP EliteBook 850 G6 series
- PC notebook HP EliteBook x360 1030 G3 series
- PC notebook HP EliteBook x360 1040 G5 series
- PC notebook HP EliteBook x360 830 G5 series
- PC notebook HP EliteBook x360 830 G6 series
- PC notebook HP ProBook 430 G6 series
- PC notebook HP ProBook 440 G6 series
- PC notebook HP ProBook 445 G6 series
- PC notebook HP ProBook 445R G6 series
- PC notebook HP ProBook 450 G6 series
- PC notebook HP ProBook 455 G6 series
- PC notebook HP ProBook 455R G6 series
- PC notebook HP ProBook 640 G4 series
- PC notebook HP ProBook 640 G5 series
- PC notebook HP ProBook 645 G4 series
- PC notebook HP ProBook 650 G4 series
- PC notebook HP ProBook 650 G5 series
- PC notebook HP ProBook x360 440 G1 series
- Workstation portatile HP ZBook 14u G5 series
- Workstation portatile HP ZBook 14u G6 series
- Workstation portatile HP ZBook 15u G5 series
- PC notebook HP ZHAN 66 Pro 13 G2 series
- PC notebook HP ZHAN 66 Pro 14 G2 series
- PC notebook HP ZHAN 66 Pro 15 G2 series
- PC notebook HP ZHAN X 13 G2 series
Per risolvere il problema, procedere come descritto di seguito:
Procedura 1. Identificare il tipo di unità SSD installato sul computer con lo
strumento HP PC Hardware Diagnostics UEFI.
- Accendere il computer.
- Premere F2 per accedere allo strumento HP PC Hardware Diagnostics UEFI.
- Selezionare Informazioni di sistema.
- Selezionare Memorizzazione > Disco rigido.
- Confermare l’installazione del Micron SSD MTFDHBA256TCK-1AS1AABHA.
- Uscire dallo strumento UEFI e continuare la procedura 2.
Procedura 2. Scaricare e installare il SoftPaq per aggiornare il firmware dell’unità SSD:
|
Descrizione del SoftPaq
|
Note sulla versione
|
Download del SoftPaq
|
|
Aggiornamento del firmware SSD Micron 2200
Versione: HPS0V25
Revisione: A |
Nota:Potrebbe essere disponibile una versione più recente di questo software. Verificare la presenza di versioni più recenti alla pagina: http://www.hp.com/drivers.
Se l’errore 3F0 o la schermata blu è persistente e si verifica a ogni avvio, contattare HP per sostituire l’archiviazione SSD.
Hardware platforms affected :
HP 14-dq0000 Laptop PC (6MC48AV), HP 14-dq1000 Laptop PC IDS Base Model, HP 20-c400 All-in-One Desktop PC series (Prost195), HP 24-f000 All-in-One Desktop PC series, HP 460-a200 Desktop PC series, HP All-in-One - 22-c000 CTO, HP All-in-One - 22-c0026ns, HP All-in-One - 22-c100 CTO, HP All-in-One - 24-f100 CTO, HP All-in-One 24-f0198nb, HP All-in-One 24-f1007ns, HP All-in-One 24-f1007nt, HP All-in-One 24-f1009nt, HP All-in-One 24-f1011nf, HP All-in-One 24-f1013nf, HP All-in-One PC 22-c0000a, HP All-in-One PC 24-f0000a, HP Desktop PC 190-0000a, HP Desktop PC 390-0000i, HP Desktop PC M01-D0000i, HP Desktop PC M01-F0000i, HP ENVY All-in-One PC 32-a0000i, HP ENVY Desktop PC TE01-0000i, HP Elite x2 1013 G3, HP Elite x2 1013 G3 Tablet with Keyboard, HP EliteBook 735 G5 Notebook PC, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G6 Notebook PC (Catalonia 1.0) Configurable Material, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC (Crescent14 1.0) Configurable Material, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP Pavilion 27-qb1000 All-in-One Desktop PC series, HP Pavilion All-in-One PC 24-qb0000i, HP Pavilion All-in-One PC 24-qb1000i, HP Pavilion All-in-One PC 24-qb2000i, HP Pavilion All-in-One PC 24-xa0000i, HP Pavilion All-in-One PC 24-xa1000i, HP Pavilion All-in-One PC 24-xa2000i, HP Pavilion All-in-One PC 27-qb0000i, HP Pavilion All-in-One PC 27-xa0000i, HP Pavilion All-in-One PC 27-xa1000a, HP Pavilion Desktop PC 590-a0000a, HP Pavilion Desktop PC 590-p0000a, HP Pavilion Desktop PC 595-p0000a, HP Pavilion Desktop PC TP01-0000i, HP Pavilion Gaming Desktop PC 690-0000i, HP Pavilion Gaming Desktop PC 790-0000i, HP Pavilion Gaming Desktop PC TG01-0000i, HP ProBook 430 G6 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 445 G6 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP Slim 290-p0000 Desktop PC series, HP Slim Desktop PC 290-a0000a, HP Slim Desktop PC S01-aD0000i, HP Slim Desktop PC S01-aD1000i, HP Slim Desktop PC S01-pD0000i, HP Slim Desktop PC S01-pD1000i, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN X 13 G2 Notebook PC, OMEN by HP Desktop PC 873-0000i, OMEN by HP Obelisk Desktop PC 875-0000, OMEN by HP Obelisk Desktop PC 875-1000i
Sistemi operativi interessati : Non applicabile
Software interessato : Non applicabile
ID riferimento incrociato comunicazione di supporto : IA06668640
© Copyright 2023 HP Development Company, L.P.
HP Inc. declina ogni responsabilità per eventuali omissioni ed errori tecnici o editoriali contenuti nel presente documento. Le informazioni vengono fornite "così come sono" senza garanzie di alcun tipo. Secondo quanto previsto dalla legge, né HP né le sue associate, subappaltatori o fornitori potranno essere ritenuti responsabili per qualsiasi danno incidentale, speciale o derivante compresi i costi per i tempi di inattività, perdita di profitti, danni imputabili a forniture di prodotti o servizi sostitutivi oppure a perdite di dati o ripristino di software. Le informazioni contenute nel presente documento sono soggette a modifiche senza preavviso. HP Inc. e i nomi dei prodotti HP sono marchi di HP Inc. negli Stati Uniti e in altri Paesi. I nomi degli altri prodotti e delle società qui riportati potrebbero essere marchi dei loro rispettivi proprietari.
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