The computer may emit a low volume issue during an online call using an external microphone or audio recording using the Voice Recorder application with an external microphone. All 2019/2020 commercial notebook platforms with Realtek audio are affected.
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c07595049
גרסה: 1
HP Commercial Notebook PCs, HP ZBook Firefly 14, 15 G7 Mobile Workstations - Low volume with external microphone during online call or audio recording using voice recorder application
Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 21-May-2021
Last updated : 21-May-2021
The information in this document applies to the following:
Computers:
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HP Elite Dragonfly Notebook PC
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HP Elite x2 G4 Tablet
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HP EliteBook 735 G6 Notebook PC
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HP EliteBook 745 G6 Notebook PC
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HP EliteBook 830 G6 Notebook PC
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HP EliteBook 830 G7 Notebook PC
-
HP EliteBook 835 G7 Notebook PC
-
HP EliteBook 836 G6 Notebook PC
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HP EliteBook 840 G6 Notebook PC Series
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HP EliteBook 840 G7 Notebook PC
-
HP EliteBook 845 G7 Notebook PC
-
HP EliteBook 850 G6 Notebook PC
-
HP EliteBook 850 G7 Notebook PC IDS Base Model
-
HP EliteBook 855 G7 Notebook PC
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HP EliteBook x360 1030 G4 Notebook PC
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HP EliteBook x360 1030 G7 Notebook PC
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HP EliteBook x360 1040 G6 Notebook PC
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HP EliteBook x360 1040 G7 Notebook PC
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HP EliteBook x360 830 G5 Notebook PC
-
HP EliteBook x360 830 G6 Notebook PC
-
HP EliteBook x360 830 G7 Notebook PC
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HP ProBook 430 G6 Notebook PC
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HP ProBook 430 G7 Notebook PC
-
HP ProBook 440 G6 Notebook PC
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HP ProBook 440 G7 Notebook PC Series
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HP ProBook 445 G6 Notebook PC
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HP ProBook 445 G7 Notebook PC
-
HP ProBook 445R G6 Notebook PC
-
HP ProBook 450 G6 Notebook PC
-
HP ProBook 450 G7 Notebook PC
-
HP ProBook 455 G6 Notebook PC
-
HP ProBook 455 G7 Notebook PC
-
HP ProBook 455R G6 Notebook PC
-
HP ProBook 635 Aero G7 Notebook PC
-
HP ProBook 640 G5 Notebook PC
-
HP ProBook 640 G7 Notebook PC
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HP ProBook 650 G5 Notebook PC
-
HP ProBook 650 G7 Notebook PC
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HP ProBook x360 11 G3 EE Notebook PC IDS Base Model
-
HP ProBook x360 11 G4 EE Notebook PC
-
HP ProBook x360 11 G5 EE Notebook PC
-
HP ProBook x360 11 G6 EE Notebook PC
-
HP ProBook x360 435 G7 Notebook PC
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HP ZBook 14u G6 Mobile Workstation
-
HP ZBook Firefly 14 G7 Base Model Mobile Workstation
-
HP ZBook Firefly 15 G7 Mobile Workstation
-
HP ZHAN 66 Pro 13 G2 Notebook PC
-
HP ZHAN 66 Pro 14 G2 Notebook PC
-
HP ZHAN 66 Pro 14 G3 Notebook PC
-
HP ZHAN 66 Pro 15 G2 Notebook PC
-
HP ZHAN 66 Pro 15 G3 Notebook PC
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HP ZHAN 66 Pro A 14 G3 Notebook PC
Operating Systems:
-
Microsoft Windows 10 RS5 (Version 1809)
-
Microsoft Windows 10 20H2
-
Microsoft Windows 10 19H2 (Version 1909)
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Microsoft Windows 10 19H1 (Version 1903)
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Microsoft Windows 10 20H1 (Version 2004)
To resolve this issue, download and install the appropriate SoftPaq for the affected computer:
|
Products Affected
|
Softpaq Description
|
Release Notes
|
Download SoftPaq
|
|
HP EliteBook x360 1030 G4 Notebook PC
HP EliteBook x360 1040 G6 Notebook PC
HP EliteBook 830 G6 Notebook PC
HP EliteBook 836 G6 Notebook PC
HP EliteBook 840 G6 Notebook PC
HP EliteBook 846 G6 Notebook PC
HP EliteBook 850 G6 Notebook PC
HP ZBook 14u G6 Mobile Workstation
HP ZBook 15u G6 Mobile Workstation
HP Elite Dragonfly
HP EliteBook 840 G6 Healthcare Edition Notebook PC
HP EliteBook 846 G6 Healthcare Edition Notebook PC
HP EliteBook 735 G6 Notebook PC
HP Elite x2
HP EliteBook x360 830 G6 Notebook PC
HP ZHAN X 13 G2 Notebook PC
HP EliteBook 745 G6 Notebook PC
HP ZBook 15 G6 Mobile Workstation
HP ZBook 17 G6 Mobile Workstation
|
Realtek HD Audio Driver
Version: 13.9098.3349.92
Revision: Q
| ||
|
HP EliteBook x360 830 G5 Notebook PC
|
Realtek HD Audio Driver
Version: 13.9098.4561.84
Revision: O
| ||
|
HP ProBook 640 G5 Notebook PC
HP ProBook 650 G5 Notebook PC
HP ProBook 445R G6 Notebook PC
HP ProBook 455R G6 Notebook PC
HP ProBook 445 G6 Notebook PC
HP ProBook 455 G6 Notebook PC
HP ProBook 440 G6 Notebook PC
HP ProBook 430 G6 Notebook PC
HP ZHAN 66 Pro 13 G2 Notebook PC
HP ZHAN 66 Pro 14 G2 Notebook PC
HP ZHAN 66 Pro 15 G2 Notebook PC
HP ProBook 450 G6 Notebook PC
|
Realtek HD Audio Driver
Version: 13.9098.3349.90
Revision: A
| ||
|
HP ProBook x360 11 G5 Education Edition
HP ProBook x360 11 G6 Education Edition
|
Realtek HD Audio Driver
Version: 14.9098.4187.81
Revision: A
| ||
|
HP EliteBook 830 G7 Notebook PC
HP EliteBook 840 G7 Notebook PC
HP EliteBook 850 G7 Notebook PC
HP ZBook Firefly 14 G7 Mobile Workstation
HP ZBook Firefly 15 G7 Mobile Workstation
HP ProBook 640 G7 Notebook PC
HP ProBook 650 G7 Notebook PC
HP EliteBook 835 G7 Notebook PC
HP EliteBook 845 G7 Notebook PC
HP EliteBook 855 G7 Notebook PC
HP EliteBook x360 830 G7 Notebook PC
HP ProBook 445 G7 Notebook PC
HP ProBook 455 G7 Notebook
PC
HP ProBook x360 435 G7 Notebook PC
HP ProBook 440 G7 Notebook PC
HP
ProBook 450 G7 Notebook PC
HP ProBook 430 G7 Notebook PC
HP ZHAN 66 Pro 14 G3 Notebook PC
HP ZHAN 66 Pro 15 G3 Notebook PC
HP ZHAN 66 Pro A 14 G3 Notebook PC
|
Realtek HD Audio Driver
Version: 14.9098.3950.81
Revision: Q
| ||
|
HP ZBook 17 G7
HP ZBook 15 G7
HP ZBook 15M G7
HP ZHAN 15C G7
HP ZBook Power G7 Mobile Workstation
HP EliteBook x360 1030 G7
HP EliteBook x360 1040 G7
|
Realtek HD Audio Driver
Version: 14.9098.4904.60
Revision: Q
|
NOTE: A more recent version of this software may be available. Check for updated drivers and software for your computer at
http://www.hp.com/drivers.
Hardware platforms affected :
HP Elite Dragonfly Notebook PC, HP Elite x2 G4 Tablet, HP EliteBook 735 G6 Notebook PC, HP EliteBook 745 G6 Notebook PC, HP EliteBook 830 G6 Notebook PC, HP EliteBook 830 G7 Notebook PC, HP EliteBook 835 G7 Notebook PC, HP EliteBook 836 G6 Notebook PC, HP EliteBook 840 G6 Healthcare Edition Notebook PC, HP EliteBook 840 G6 Notebook PC, HP EliteBook 840 G7 Notebook PC, HP EliteBook 845 G7 Notebook PC, HP EliteBook 850 G6 Notebook PC, HP EliteBook 850 G7 Notebook PC IDS Base Model, HP EliteBook 855 G7 Notebook PC, HP EliteBook x360 1030 G4 Notebook PC, HP EliteBook x360 1030 G7 Notebook PC, HP EliteBook x360 1040 G6 Notebook PC, HP EliteBook x360 1040 G7 Notebook PC, HP EliteBook x360 830 G5 Notebook PC, HP EliteBook x360 830 G6 Notebook PC, HP EliteBook x360 830 G7 Notebook PC, HP ProBook 430 G6 Notebook PC, HP ProBook 430 G7 Notebook PC, HP ProBook 440 G6 Notebook PC, HP ProBook 440 G7 Notebook PC, HP ProBook 440 G7 Notebook PC (6XJ55AV), HP ProBook 445 G6 Notebook PC, HP ProBook 445 G7 Notebook PC, HP ProBook 445R G6 Notebook PC, HP ProBook 450 G6 Notebook PC, HP ProBook 450 G7 Notebook PC, HP ProBook 455 G6 Notebook PC, HP ProBook 455 G7 Notebook PC, HP ProBook 455R G6 Notebook PC, HP ProBook 635 Aero G7 Notebook PC, HP ProBook 640 G5 Notebook PC, HP ProBook 640 G7 Notebook PC, HP ProBook 650 G5 Notebook PC, HP ProBook 650 G7 Notebook PC, HP ProBook x360 11 G3 EE Notebook PC IDS Base Model, HP ProBook x360 11 G4 EE Notebook PC, HP ProBook x360 11 G5 EE Notebook PC, HP ProBook x360 11 G6 EE Notebook PC, HP ProBook x360 435 G7 Notebook PC, HP ZBook 14u G6 Mobile Workstation, HP ZBook Firefly 14 G7 Base Model Mobile Workstation, HP ZBook Firefly 15 G7 Mobile Workstation, HP ZHAN 66 Pro 13 G2 Notebook PC, HP ZHAN 66 Pro 14 G2 Notebook PC, HP ZHAN 66 Pro 14 G3 Notebook PC, HP ZHAN 66 Pro 15 G2 Notebook PC, HP ZHAN 66 Pro 15 G3 Notebook PC, HP ZHAN 66 Pro A 14 G3 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA07595049
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.
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