This document is for HP Photosmart 5510, 5511, 5512, 5514, and 5515 e-All-in-One printers.
note:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.
note:This video shows an HP Photosmart 5510 (B111a) printer, but the steps are the same for your printer.
caution:Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the ink cartridge. When you remove the plastic wrap, the paper label on the top of the ink cartridge tears slightly, which is necessary to vent the ink cartridge.
note:Make sure that each ink cartridge is installed in the correct slot. Match the shape of the icon and the color of the ink cartridge with the slot that has the same shaped icon and color.
Examples of defects on the print quality diagnostic report
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Defect
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Example
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Large font text is ragged on one end (possible cartridge or printhead problem)
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Irregularly streaked or faded color bars (possible cartridge or printhead problem)
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Ragged color bars (possible cartridge or printhead problem)
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The color bars are streaked with another color (possible cartridge or printhead problem)
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The color blocks have regular white streaks (possible cartridge or printhead problem)
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Completely missing (black) color (possible cartridge or printhead problem)
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Page is blank or nearly blank (possible cartridge or printhead problem)
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Jagged alignment patterns (possible alignment problem)
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Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.
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note:Make sure that each ink cartridge is installed in the correct slot. Match the shape of the icon and the color of the ink cartridge with the slot that has the same shaped icon and color.
note:If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
note:If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality. If a second cleaning is required, wait 30 minutes before cleaning again.
caution:Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.
note:After you load the cartridges and close the cartridge access door, the product automatically prompts you to print an alignment page.
note:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.