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HP Printers - Unexpected Text Prints (Windows)

This document is for HP printers that are set up to print from computers using Windows.
Full or partial pages print with random or unrecognizable letters and numbers.
Communication issues between a computer running a Windows operating system and your HP printer might result in pages of garbled text that look like gibberish, or nonsense, or the letters could be scrambled.
 Example of garbled or scrambled text in a printout
Step 1: Cancel the print job
Cancel the print job before performing a printer reset.
  1. In Windows, search for and open Control Panel.
  2. Under Hardware and Sound, click View devices and printers.
  3. Double-click the printer icon, and then double-click See What's Printing.
    The print queue opens.
  4. Click the print job you want to cancel, and then click Document.
  5. Click Cancel, and then click Yes to confirm the selection.
      note:
    If the lights on the printer continue to blink after you cancel the print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending information. The printer returns to its ready state.
Continue to the next step.
Step 2: Reset the printer
Resetting the printer can often resolve printing issues.
  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
      note:
    HP recommends connecting the printer power cord directly to the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.
Try to print. If the issue persists, continue to the next step.
Step 3: Download and run HP Print and Scan Doctor
Download and run HP Print and Scan Doctor to automatically identify and resolve the issue.
Try to print. If the issue persists, continue to the next step.
Step 4: Print from another program
Print from a software application other than the one where the issue occurs to make sure the issue is not related to specific software.
  1. Open any software application other than the software where the issue occurs. For example, if you used image viewing software when the issue occurred, try opening a word processing software application such as Microsoft Word.
  2. Open a file in the new software, or create a new file for this step.
  3. Print the file.
    • If the document in the alternate software prints successfully, do not continue troubleshooting. The software where the issue occurs might be the cause. Continue to print from different software, or contact the software manufacturer for help.
    • If the document in the alternate software also exhibits the garbled text issue, continue to the next step.
Step 5: Connect the printer directly to the computer
If your printer is connected to your computer over a network or through a USB hub, connect the printer directly to the computer with a USB cable.
  1. If your printer is connected to a wireless network, turn off the wireless signal.
  2. Disconnect any USB or Ethernet cables from the printer.
  3. Should we have them turn off and then on? Idk. Couldn’t hurt. Then maybe have them make sure the power cord is connected directly to an outlet, since it could be a power issue too, for some older models.
  4. Connect the USB cable directly from the printer to the computer.
Try to print. If the issue persists, continue to the next step.
Service or replace your HP product if you completed all preceding steps.
To see if your product is still under warranty, go to the warranty check website http://www.support.hp.com/checkwarranty. Contact HP Support to schedule a repair or replacement. If you are in Asia Pacific, Contact HP Support to find a local service center in your area.
Repair fees might apply for out-of-warranty products.

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