After replacing ink cartridges or trying to align the printheads or cartridges, one of the following issues might occur.
An Alignment Page does not print.
An Alignment Page prints every time you start a print job or turn on your printer.
An Alignment unsuccessful error displays.
An Alignment failed error displays.
Reset the printer to recover from printer errors or failures.
If your printer has a rechargeable battery, remove it.
Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Connect the power cord directly to a wall outlet and to the printer.
Turn on the printer to complete the reset.
Use the HP Smart app to align the printhead.
Incorrectly installed ink cartridges or low ink levels can result in poor print quality or errors.
Use a Print Quality Diagnostic report to check if the printhead or ink cartridges need to be cleaned or if there is an alignment issue.
Use an automated cleaning tool in the HP Smart app or on the printer control panel to resolve errors, improve print quality, or remove streaks, smudges, or lines that display on printouts.
Printers with a touchscreen or menus: From the Settings, Setup, or Tools menu, select the option to clean the printheads or cartridges.
Printers without a touchscreen or menus: Open the HP Smart app, and then click the printer image. Click Print Quality Tools, and then select the option to clean the printheads or cartridges.
After the cleaning, evaluate the printout. You might need to clean the printheads or cartridges more than once.
Service or replace your HP product if the issue persists after completing all the preceding steps.
Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.
To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.