HP Consumer PCs - Obtaining PC recovery USB drives or discs
Perform a system recovery or reset to resolve issues by returning your computer to a previous or the original configuration. Confirm if other system recovery options work with your computer, and then order recovery media on CDs, DVDs, or a USB drive if necessary.
Note:
Depending on your computer age, warranty status, and region, you can order recovery media for several years after the product was released. Because of software licensing restrictions, HP and its partners can only provide recovery kits for a limited time.
Order recovery media from HP in the United States and Canada
Order recovery media for your specific computer model from the HP Customer Support website.
Before ordering recovery media, obtain the computer product and serial numbers. These numbers are typically found on a label on the bottom or rear of the computer, or on the box it shipped in. The numbers are listed on the label next to Product No. or p/n and Serial No. or s/n.
Go to Find product and serial numbers for HP PCs, printers, and accessories for additional options.
Note:
The general family name on the case, near the keyboard, or on the frame around the display does not provide sufficient information for ordering the correct recovery media for your specific model.
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Go to HP Software and Driver Downloads, and then enter your product number to view the available software and driver downloads for your computer.
Note:If you have upgraded to a new Windows version, in the Selected operating system pane, click Change, select the original operating system that came with your computer, and then click Change.
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