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HP LaserJet Enterprise MFP and HP Color LaserJet Enterprise MFP - 44.91.0X LAN Fax Errors

Issue

The following are LAN Fax errors that might occur when using LAN Fax or setting up LAN Fax.
The numerical errors will only appear in the Event Log.
44.91.00 (Event Log): Control Panel Message - Digital Send job state machine error
  • An unexpected or unhandled state-transition has occurred. This indicates a defect in the LAN Fax Job code.
44.91.02 (Event Log): Control Panel Message - Digital Send job queue operation error
  • An invalid argument was provided to the job, either in the job-ticket or through a method call.
44.91.03 (Event Log): Control Panel Message - Digital Send folder processing error
  • A Job Error in Folder Device processing. An error occurred during Folder Device processing.
44.91.04 (Event Log): Control Panel Message - Digital Send job maximum retries attempted
  • A Job failed due to maximum retry attempts.
44.91.07 (Event Log): Control Panel Message - Fax server access failure
  • Fax server access failure while trying to deliver a LAN fax job.
44.91.08 (Event Log): Control Panel Message - LAN Fax configuration error
  • Cannot deliver a LAN Fax job due to a configuration error.
44.91.09 (Event Log): Control Panel Message - LAN fax server notification error
  • Error in retrieving status of LAN Fax job from the server.
44.91.0A (Event Log): Control Panel Message - LAN fax job notification error
  • Error in setting up a notification job on LAN Fax completion.

Solution

44.91.00 and 44.91.02 errors only
These errors deal with the printer onboard solution.
  1. Cancel the LAN Fax Job from the Active Jobs menu.
  2. Turn the printer off then back on.
  3. Try to send the job again.
  4. If issue continues, reload the firmware.
  5. If issue continues, contact HP Customer Support.
49.91.03 error
This error deals with the connection between the printer and LAN Fax share folder.
  1. Verify access to the share path. For steps, go to Verify Folder Access.
  2. If the issue remains, create a different folder for processing then try again.
  3. Turn the printer off then back on.
  4. If issue continues, reload the firmware.
  5. If issue continues, contact HP Customer Support.
All other errors listed.
These errors can deal with either the printer onboard solution or the LAN Fax set up.
  1. Cancel the LAN Fax Job from the Active Jobs menu and reboot the device.
  2. Try to send the job again.
  3. Verify access to the share path. For steps, go to Verify Folder Access.
  4. Verify LAN Fax server settings.
    note:
    The LAN Fax service provider should have provided the information needed to set up the service. Use that information to configure the service, and then follow these instructions to use the service with the product. Depending on the service provider, some of these settings might not be available.
  5. If the issue continues, reconfigure LAN Fax. For steps, go to Configure LAN Fax
  2. Reconfigure notification settings.
  3. Verify if job notification destination like email/folder is a valid one.

Configure LAN Fax

When signing up for LAN fax service, the service provider should have given the information needed to set up the service. Use that information to configure the service, and then follow these instructions to use the service with the product. Depending on the service provider, some of these settings might not be available.
  1. In the LAN Fax Service Settings area, select the name of the LAN fax service. Select the file format that the service uses.
  2. Select where the shale folder is located.
    Save to a standard shared network folder.
    • Enter the network folder information in the fields, and then click the Verify Folder Access button. The UNC path uses this format: \\servername\sharename\foldername.
    OR
    Select Save to an FTP Server.
    • Enter the FTP server information in the fields, and then click the Verify Folder Access button.
  3. In the Dialing Settings area, enter the maximum number of times the product should attempt to try sending the fax if the first attempt is unsuccessful. Also enter the number of minutes to wait between attempts.
  4. In the Output Settings area, select the appropriate transmission speed, and select whether to include a cover page that the LAN fax service provides.
  5. In the Billing Code Settings area, choose whether to enable billing codes. Select Enable Billing Codes to enable this feature, and then enter a Default Billing Code and a Minimum Length for the code. There is an option to Allow users to edit billing code.
  6. Click Apply to save the settings.

Verifying Folder Access

  1. Verify that each field is filled in correctly.
  2. Verify that the printer is connected to the network.
  3. Verify that the remote computer is switched on, working normally, and connected to the network.
  4. Verify that the folder is shared.
  5. Verify that files can be put into the same folder from a different computer on the network using the printer’s logon credentials.
  6. Verify that the printer and the remote computer are in the same network subnet; if they are not, check that the network routers are configured to forward the CIFS protocol traffic (also known as Samba).
A correctly configured shared folder can become inaccessible if the user’s password is changed or if the shared folder is moved or deleted.

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