HP Color LaserJet CP2020 and CM2320 printers experience, on rare occasion, a Remove shipping lock from <color> cartridge message displayed on the control panel when the product is powered on for the first time after unpacking or after changing out the toner cartridges (see Figures 1 and 2 below).
note:Follow the instructions in the device User Guide or included with new toner cartridge(s) to ensure that the shipping lock has been properly removed.
When all shipping locks have been properly removed from all cartridges, the following symptoms may accompany this error message:
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Turning the product off and then on will not clear the error message.
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The product will not reach a Ready status.
Products Affected:
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HP Color LaserJet CP2025 Printer Series
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HP Color LaserJet CM2320 Multifunction Printer Series
Figure : Control Panel: 'Remove shipping lock from <color cartridge>' message
Figure : Control Panel displays the color of the cartridge that has lock error