HP LaserJet – Unable to scan when the cartridge status is 'Low' or 'Very Low'

Issue

Unable to scan when a Low, Very Low, or Out message displays on the control panel or in the Embedded Web Server (EWS) of an older HP LaserJet printer.

Cartridge status descriptions

When the printer toner cartridge level is low or very low, the actual toner cartridge life remaining may vary. Use the following descriptions as a guide.

Cartridge is low - The toner cartridge does not need to be replaced now. Continue printing and scanning with the current cartridge until redistributing the toner no longer yields acceptable print quality. Consider having a replacement available to install when print quality is no longer acceptable.

Cartridge is very low: HP’s Premium Protection Warranty on that toner cartridge has ended. The toner cartridge does not need to be replaced now unless the print quality is not acceptable. Cartridges can be re-ordered at any time, but the replacement should not be installed until after the existing cartridge is depleted.