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HP PageWide 300, 400, 500 series - Solve Tray or Paper Mismatch Errors

Issue

A "Paper mismatch" error displays on the printer control panel, or the product prints to a tray that you were not expecting.

Solution

To avoid paper mismatch errors, or to avoid printing to an unspecified tray, use the information in the table below to configure the correct paper settings for your printer.
This table describes the correct settings, for the printer software and printer configuration, of some common print jobs.
I want to...
Follow these steps
The product then does this...
Set the product to automatically select the correct tray.
  • Do one of the following:
    • Windows: Under Paper Source, select Printer Auto Select.
    • OS X: Under Paper Feed, select Auto Select.
    Then, select the correct media size and type for the print job.
  • Printer configuration: Under Settings, on the Paper Setup screen, the media size and type for each tray must match what is actually loaded in the tray.
Queries the trays and selects the first one with the correct media size and type, starting with the default tray.
If Tray 1 contains media and its tray configuration is set to Any Size and Any Type, the product prints to this tray first.
Print from Tray 1.
  • Do one of the following:
    • Windows: Under Paper Source, select Printer Auto Select.
    • OS X: Under Paper Feed, select Auto Select.
  • Printer configuration: Under Settings, on the Paper Setup screen, for Tray 1, the Paper Size must be set to Any Size, and Paper Type must be set to Any Type.
Prints from Tray 1 until the tray is empty. It then queries the other trays and prints from the first one with the correct media size and type.
Send a job to the printer, which waits until media is loaded into Tray 1.
  • Printer software: Select Manual Feed.
  • Printer configuration: Under Settings, on the Tray Management screen, Manually Feed Prompt must be set to Always.
Displays a message prompting you to load the correct media into that tray. After you load the media, the product prints only after you touch OK.
Print to a specific tray only.
  • Printer software: Select the tray you want.
  • Printer configuration: Under Settings, on the Tray Management screen, Use Requested Tray must be set to Exclusive.
Prints the job to the selected tray if the media size and type match.
If they do not match, the control panel displays a message, prompting you to load media into that tray that matches the media size and type selected for the print job in the printer software.
After the correct media is loaded, the printer automatically updates the tray configuration settings of media size and type to match the print job and prints.
Print to a specific tray if the media size and type match; if they do not match, print to another tray.
  • Printer software: Select the tray you want.
  • Printer configuration: Under Settings, on the Tray Management screen, Use Requested Tray must be set to First.
Prints the job to the selected tray if the media size and type match.
If they do not match, the product queries the other trays and prints from the first one with the correct media size and type.

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