HP PageWide Pro 700 series - "Format Problem" error displays on front panel when trying to print from USB thumb drive

This issue may appear if there is a bad or corrupted thumb drive in the rear port of the printer and the user tries to print a file from a thumb drive in the front USB port. A “Format Problem” error message displays on the front panel.

Remove any USB thumb drive that is plugged into the rear port.

The following products can exhibit the symptoms listed above:

Product models:

• HP PageWide Pro 750dw
• HP PageWide Pro Managed 75050dw
• HP PageWide Pro MFP 772 series
• HP PageWide Pro MFP 777 series
• HP PageWide Pro Managed MFP 77740z
• HP PageWide Pro Managed MFP 77750z
• HP PageWide Pro Managed MFP 77760z
• HP PageWide Pro Managed MFP 77740zs
• HP PageWide Pro Managed MFP 77750zs
• HP PageWide Pro Managed MFP 77760zs

Product numbers:

• Y3Z47A
• A7W97
• W1B31
• Y3Z54
• Y3Z59
• W1B39
• W1B37
• W1B38
• W1B40
• W1B41
• W1B42
• Y3Z44
• Y3Z46

This issue is not constrained to a specific range of serial numbers.