When attempting to scan in Microsoft Windows XP using the buttons on the front panel of the HP Scanjet scanner, the application does not open and the scanner does not scan. The scanner carriage moves half the length of the glass and stops.
bemærk:If the error the properties for this device are not available displays and the scanner properties window does not open, right-click the scanner in the Scanners and Camera window, and then click Delete. Restart the computer system, allowing the scanner to plug and play before attempting to access the scanner properties window again.
bemærk:Read the entire instructions in Solution 2 carefully before following the link in Step 1 to find the correct update for the scanner in use.