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Bulletins and Alerts for Studio X52 Kit series
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Welcome to the product support page!
Studio X52 Kit series
Enter your serial number to check your warranty status
This product cannot be identified using the serial number alone. Please provide a product number in the field below:
Typical locations you may find a serial number on your product:
Back of product
Under the battery
For laptops, press Fn + Esc
For desktops, press Ctrl + Alt + s
For Chromebooks, on the sign in screen, press Alt + v
On the barcode
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Tools & Diagnostics
Related documents and videos
Poly Service Reactivation Policy
Identify & Fix (4)
Tools & Diagnostics (1)
TC8 or TC10 Not Showing under Device management
How to Enable Device Mode Using a REST API
How to use SSL Inspection with GSeries model in Teams Mode through Proxy
GSeries model Showing as Non-Compliant in Intune
Poly TC8 Serial Number Mis-Match between Teams Admin Center and Intune Portal
Change System Name Isn’t Reflecting in the Teams Account
GSeries model in Teams Mode Not Pairing with tc8
Not Able to Find the Studio X or G7500 Using Proximity Join
3rd Party USB Audio Processors Supported
How to Set Virtual Background with Zoom as Provider
How to Download Poly TC8 Logs from Microsoft Teams admin Center
How Many Controller Can Be Connected with Zoom Room Simultaneously
GSeries model X Loses Pairing with tc8
Does GSeries model Remote Control Operate When the System in Device Mode?
How to Use Proximity Join with GSeries model
Does GSeries model Supports Modern Authentication in Teams as Provider
Pairing Status in Teams admin Center for Poly Studio x30/x50 Shows Not Paired
How to Set a Custom Background Wallpaper in Teams as Provider
Something Went Wrong When Pairing a Poly TC8 to Studio X
How SNMP OID for Camera and Microphone Hardware MIB Works
Does Teams Room Supports PowerPoint Live or Power App content Sharing
Audio over USB Prioritization
How to set sleep mode when system running 3rd party provider
Configure SIP.
Configure H.323
Pair a TC8.
How to set up Ultrasonic Beacon Feature for Zoom Room
Configure Calendaring.
How to Use the device as Camera and Audio with Computers
How to Share content Using Miracast in Partner Mode
Muting the GSeries model Doesn’t Disable Tracking
Sleep Settings Not Working When GSeries model Running Partner Mode
Use device mode in Teams as provider.
No Join Button When an External TeamS Meeting Been Forwarded
Configure a Certificate.
Configure Directory Server in provider mode.
Configure Device Mode "BYOD".
Enable Device Mode Using TC8 Unregister the SIP and H323 Settings
SIP Calls Fails to Zoom When AES Encryption Is Enabled
Device Mode Is Grade Out When a Computer Is Connected via HDMI
Use device mode in Zoom as provider.
Use device mode in a provider mode.
Use device mode in Dialpad as provider.
How to Play Audio through Studio X Speakers While Using QSC Core Series Audio Processors
No Audio with HDMI content Sharing in Teams.
How the Enable Auto Mute in Zoom Meetings
How to Adjust Volume for USB Audio Peripherals
Mute Status on tc8 Is out of Sync with Studio X during a Teams Meeting
No Audio in Device Mode When C60 Is Paired
Why GSeries model Auto Mute When Far-Side Talking
Configure the Control App.
Bad Audio to the Far-Side during a Zoom Meeting with GSeries model Paired with Trio C60
PowerPoint Live Audio Continues to Play Though the Meeting Ended
Poor Quality Call with Teams
Loss of Audio When Extron IN1604 in Use
How to Use CEC feature
Does GSeries model Supports 4K resolution with Teams as Provider
Does GSeries model Support 1080p in Teams as Provider
Does GSeries model in Device Mode as Provider Supports Sleep Mode
Camera Flickering with Studio X
Configure SNMP.
Configure Provisioning.
How to Update TC8 or TC10 Using USB Stick
How to update system using USB stick
GSeries model Hostname Showing as SIP URI for Teams Client
GSeries model in Teams Mode Don’t Show up in Teams admin Center
Does GSeries model Supports 2 Display content When Used in Device Mode
How to Invert the GSeries model Camera Video Feed
Configure Global Security Settings in provider mode.
Studio X Camera Is Distorted and Not Centered
Does GSeries model SNMP Supports USB Connection
How to Use the System as Camera and Audio with Computers in Teams as Provider
Supported Content sharing.
3rd Party Camera Not Detected When Connected Using Ingeni HDMI to USB Adapter
How to Update the System Using the Poly Clariti Manager
Unable to Receive content until the Unit Start Sharing First
Flickering Screen When content Shared Is Used in Device Mode
Configure Global Security Settings.
Sharing a content in a RingCentral as provider.
Sharing a content in a Zoom as provider.
How to update the G Series and Studio X.
How to Control System Camera When Running Device Mode
How to Share Content during a Zoom Call
A Low Video Quality When Join a Teams Meeting as Guest from Zoom Application
How to Set Presets in Device Mode
Does GSeries model Update Software When Is Set to Device Mode as Provider
Calendar Fetch Time Taking Too Long in Teams as Provider
Low Camera resolution When Used with Different 3rd Party Applications
Maximum Number of Supported Camera with Studio X
How to Set Camera Presets as Default Position in Zoom as Provider
How to Save Presets for far-site Camera in a Call
Sharing a content in a Teams as provider.
Poly Service Reactivation Policy
Does GSeries model Supports Multiple Audio USB Inputs
Supported Third-Party Camera with GSeries model
Supported USB Cable for Device Mode
Supported Audio and Video codecs
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