HP PC Hardware Diagnostics | HP® Support
How do I use HP PC Hardware Diagnostic Tools?
Our diagnostic tools are used to determine if your computer’s hardware is functioning properly. HP PC Hardware Diagnostics Windows come pre-installed on new HP computers, if not on your computer, you can download it using the download button below:
Video: Learn how to use HP PC Hardware Diagnostic Tools
HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows tool offers driver checks and updates on select components while also providing the ability to test the hardware components of your computer, quickly diagnoses hardware failures, streamlines support calls to HP, and can help avoid returns of working hardware. Supports Windows 10 and 11 Operating Systems.
Enter the failure ID code to start the repair process.
If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number. You will then be directed to the resources you need to get your PC repair started..
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Need to Diagnose issues outside of the Operating System?
The HP PC Hardware Diagnostics UEFI Tool is a comprehensive set of tests for identifying, isolating and diagnosing hardware issues. The tool executes (in the UEFI environment) outside of the operating system allowing hardware failures to be isolated from issues that could be caused by the operating system or other software components.
Video: Learn how to boot windows
Computer won’t boot? Try UEFI Diagnostics
The HP PC Hardware Diagnostics UEFI application is a comprehensive set of tests to help identify, isolate, and diagnose possible HP Personal Computer hardware issues. This tool runs outside of the Operating System, is easy to use, and in just a few simple steps can greatly assist in troubleshooting hardware problems quickly.
Computer won’t turn on?
Learn how to troubleshoot your computer when it won’t start, otherwise known as “no boot”. This video will help you isolate where the problem is occuring and give you steps on how to fix it.
Video: Learn how to turn on your PC
HP PC Docks and Displays Diagnostics Windows
HP PC Docks and Displays Diagnostics Windows is a Windows-based tool that helps HP customers and HP support personnel diagnose issues with the HP dock and display hardware connected to your PC.
Remote PC Hardware Diagnostics UEFI
The Remote PC Hardware Diagnostics UEFI can be configured to download and execute HP PC Hardware Diagnostics UEFI and optionally, upload the diagnostics log via an F10 setup. This is available only on select business products, click Learn More below for more information.
HP PC Hardware Diagnostics 4-IN-1 USB KEY
For HP authorized service partners and IT professionals who need to support a mixed environment of older and newer HP/Compaq PCs, the HP PC Hardware Diagnostics 4-in-1 USB Key is a diagnostic tool that supports a wide range of HP Desktop and Notebook PCs. This Key includes HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI, HP PC Docks and Displays Diagnostics Windows, and files supporting recovery of a corrupted BIOS on supported systems.
Additional Softpaqs for BIOS recovery support on 2021 (and previous) products
HP PC Hardware Diagnostics Windows - 7, 8.1 and early versions of 10
HP PC Hardware Diagnostics Windows allows you to test hardware components from your desktop while within the Windows operating system. These tests allows you to quickly know if you have a hardware failure, simplifies the troubleshooting to streamline support calls to HP, and avoids returns of working hardware components.
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