HP Deskjet, Photosmart 5520 Printers - A 'Paper Jam' Error Displays

Hinweis:

Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 15 seconds.
4. Plug the power cord back into the wall outlet.
5. Reconnect the power cord to the printer.
6. Turn the printer on.

1. Make sure that the surface the printer rests on is flat, level, and hard.
2. Make sure that part of the printer's base does not rest on anything that might cause the printer to tilt, even slightly.
3. Pull out the paper tray.
4. Load 10 sheets of U.S. letter or A4 plain white paper in the paper tray.
5. Push the paper tray back into the printer.

1. With the printer turned on, open the ink cartridge access door.
   
2. Wait until the carriage is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.

     Warnung:

   To avoid the risk of electrical shock, you must unplug the power cord before moving the carriage by hand and resetting the paper feed mechanism.

4. Gently remove any whole sheets of paper with both hands, and then thoroughly check for torn pieces of paper that might be restricting the carriage. If any bits of paper remain inside the printer, more jams are likely to occur.
5. Reach into the ink cartridge access area, and then manually move the carriage.
   • If the carriage is stuck on the right side, move it to the left.
   • If the carriage is stuck on the left side, move it to the right.
   • If the carriage is stuck in the middle, move it to the right.
6. Remove any other loose paper or objects found.
7. Make sure the carriage moves completely across the path by gently pushing it to the left and to the right.
8. Close the cartridge access door.
9. Reconnect the power cord and turn on the printer.

1. Turn off the printer and disconnect the power cord.
2. Remove any paper from the paper tray, and then remove the tray from the printer.
3. Check if the tray is warped by placing a ruler or other straight object along the rear edge.
   The tray is warped if any gaps are more than 1 mm (.04 in) wide between the ruler and the tray.
   
   • If the paper tray is not warped, continue to the next step.
   • If the paper tray is warped, skip to the end of this document to contact HP to replace the tray.
4. Reinsert the paper tray until it stops and fits securely into place.
5. Use your hand to secure the scanner lid, and then turn the printer onto its side to access the underside.
6. Make sure the plastic tab on the paper tray is properly seated in the retainer slot. Open and close the tray again until the tab goes in the slot, if necessary.
   
7. Return the printer to its normal position.
8. Reconnect the power cord and turn on the printer.

1. Turn off the printer, and then disconnect the power cord.
2. Open the paper tray until it stops, and then remove any paper.
3. Use your hand to secure the scanner lid, and then turn the printer onto its side to access the paper pick rollers under the printer.
   
4. Lightly dampen a lint-free cloth or swab with distilled water, squeeze out any excess liquid, and then wipe the rollers to remove any dust or dirt buildup.
5. Set the printer back down, and then open the ink cartridge access door.
   
6. Pull the cleanout door up and out to remove it from the product.
   
   1. Lift the cleanout door up
   2. Pull the cleanout door out
7. Lightly dampen another cloth or swab, and then wipe the rollers to remove any dust or dirt buildup.
   
8. Allow the rollers to dry completely.
9. Inspect the cleanout door rollers. Make sure they turn easily and are springy when pressed. If any rollers are damaged or missing, replace the door.
   
10. Reinstall the cleanout door until both latches snap into place.
11. Close the cartridge access door.
12. Reload plain paper into the input tray, and then push the tray in until it stops.
13. Reconnect the power cord, and then turn on the printer.