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Try the HP Print and Scan Doctor for Windows

The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. HP recommends that you run the tool whenever you need to troubleshoot an issue.
Important: HP Print and Scan Doctor is not available for Mac OS X operating systems. It is available only for Windows operating systems.
The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download, and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the computer saved the software file (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.
  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry.
  3. Click Next. The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.
The following video demonstrates how to download and run the HP Print and Scan Doctor.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.
Step three: Resolve diagnosed problems
Click one of the following topics to resolve diagnosed problems.


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