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HP Customer Support - Knowledge Base

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    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

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    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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HP printer is offline or not responding

On your Windows computer or Mac, the printer status is Offline and the printer does not print.

Perform the following tasks in the order given. Try using the printer after each task to see if the issue is resolved.

Make sure the printer is ready to print

The printer should be on, have paper in the input tray, have sufficient ink or toner, and display no errors or blinking lights.

  1. Make sure the printer is not off or in Sleep mode. Press the Power button to wake it or turn it on.

  2. Make sure paper is loaded into the input tray and the paper width guides rest gently against the sides of the stack.

  3. Make sure the correct ink or toner cartridges are installed and the printer has sufficient ink or toner for your print job.

  4. Make sure no error messages or blinking lights display on the printer control panel. Resolve any errors before you use the printer.

  5. Restart the printer to clear any error states. Turn the printer off, wait 30 seconds, and then turn it on.


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