HP Customer Support

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.

Data gathered:

• Operating system
• Browser version
• Computer vendor
• Product name/number
• Serial number
• Connection port
• Driver/device description
• Computer and/or printer configuration
• Hardware and software diagnostics
• HP/Non-HP ink and/or HP/Non-HP Toner
• Number of pages printed

Installed Software Details:

• HP Support Solutions Framework - Windows Service, localhost Web server, and Software

Removing Installed Software:

• Remove "HP Support Solutions Framework" through Add/Remove programs on PC

Requirements:

• Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
• Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+

Why was my product not detected?

Possible reasons why the results might have not been as expected:

• Your HP Product is not supported by this tool. See list below.
• Your directly connected product is turned off.
• Your directly connected product is in sleep mode.
• The USB or parallel cable is not connected.
• Your wireless printer is not turned on or properly connected on the product.
• Product name/number is close but does not match what is shown on the product.
• Products appear in the list that you no longer use or are no longer connected or networked.

Note: After checking and/or correcting the items above, please click the "Retry" button.

HP Products not supported

The following product categories are not included at this time:

• Digital cameras
• non-iPAQ Handhelds/Smartphones
• Calculators
• Keyboards, accessories, and options
• Monitors and flat panels
• Printer supplies
• Servers
• Software
• Storage

Note: Some older products may not be supported at this time.

Some browser settings may prevent you from using this and other ActiveX-based tools.

Handhelds are detected through PC-based ActiveSync.

Requirements:

• Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
• Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+