HP printers - 'Feature Unavailable' displays in HP Smart (Android)

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Connect the power cord directly to a wall outlet and to the printer.

6. Turn on the printer to complete the reset.

Check the printer connection status when there is an issue printing, connecting, or using features.

1. Open the HP Smart app, and then make sure you are signed in to your account. An account is required to access all printer features and settings.

2. Check the printer status icon next to the printer image. It might take a few minutes before the app displays the current printer status.

   • Green circle icon : Your printer is connected to your device and ready to print.

     

   • Green cloud icon : Your printer is connected to your device over the internet because they are on different network connections. Only remote features are available, such as Print Anywhere and select printer settings.

     To access all printer functions, make sure your device is on the same network as your printer. Do not use public or guest networks, like those used in colleges, hotels, and coffee shops, to prevent connection issues.

     

   • Orange cloud icon : Your HP+ printer is connected to your computer with a USB-only connection, and the printer functionality is limited.

     To restore HP+ or Instant Ink services, disconnect the USB cable, and then reconnect the printer to the internet. You might need to remove your printer from the HP Smart app, and then set it up again over the internet.

     CAUTION:

     HP+ and Instant Ink enrolled printers must maintain an internet connection. Disconnecting the printer from the internet or using a USB-only connection can prevent the printer from functioning properly.

     

   • Black circle icon : Your printer is not connected to your device.

     To reconnect the printer, make sure the printer USB cable is connected directly to the computer, or the Wi-Fi light or icon ( or ) is solid blue on the printer control panel. If the issue persists, go to HP printer is offline or unavailable.

     

   • Yellow triangle icon or Red circle icon: Your printer is connected to your device, but it needs attention before it can print. For example, the message might say Align the Printheads, Out of Paper, or Printer Door Open.

     

Remove then re-add the printer in the HP Smart app to fix any connection issues.

1. Make sure the printer is connected to the same network as your computer or with a USB cable.

2. Close then reopen the HP Smart app.

3. On the app home screen, right-click or long-press the printer icon, and then click Hide Printer.

   

4. Click Hide Printer again to confirm.

5. On the app home screen, click Add Printer or the plus-sign , and then follow the prompts to re-add the printer.

Remove the temporary files (cache) in Android for the HP Smart app, and then re-add the printer to the app.

1. On your mobile device, open the Settings menu.

2. Tap Storage, and then tap Apps or Other Apps.

3. Find and select HP Smart in the list.

4. Tap Clear Cache to remove temporary app files, and then tap Clear storage to delete all app data.

   

5. Open the HP Smart app, and then sign in to your HP Smart account.

6. On the app home screen, tap Add printer or the plus sign .

7. Follow the prompts in HP Smart to re-add the printer to the app.

If the previous steps did not resolve your issue, contact HP Customer Support for further assistance.

1. Go to HP Customer Support - Contact.

2. Enter your product serial number to view warranty status and to change your location, if necessary.

3. Select a support option. If you are in Asia Pacific, you will be directed to a local service center in your area.