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Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows

HP has developed the following free diagnostic utilities (tools) that help resolve common printer problems. These diagnostic tools are not available for Mac OS X operating systems.
Image: Print and Scan Doctor icon
HP Print and Scan Doctor: Quickly resolves many printing and scanning errors, network connection problems, and driver issues. Depending on your printer, solves jams and carriage stalls, checks ink levels, and troubleshoots print quality issues. Available for Windows XP and later.
Image: Printer Install Wizard icon
HP Printer Install Wizard for Windows: Automatically finds the best available print driver for your new printer, or after upgrading your computer's operating system. Available for Windows 7 and Windows 8.

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Consumer Community

Consumer Community

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now >

Enterprise Business Community

Enterprise Business Community

Join HP's community of business and IT professionals to help solve problems, exchange ideas, and learn best practices from your peers. Worldwide discussions in English. Visit now >


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Contact HP

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Country: United States