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Using HP Diagnostic Tools for HP Printers in Windows

This document applies to HP printers supported in Windows 8, Windows 7, Windows Vista, and Windows XP.
HP has developed free downloadable tools that help resolve common printer problems.
 note:
These tools are not available for Mac OS X operating systems. See the How do I resolve common printing and scanning issues if I have a Mac section in this document for more information.
HP Print and Scan Doctor
The HP Print and Scan Doctor helps you identify, diagnose, and resolve common printing, scanning, and connectivity issues. Go to HP Print and Scan Doctor to download and run this free tool.
Figure : Example of the HP Print and Scan Doctor icon
Image: Example of the HP Print and Scan Doctor icon
HP Printer Install Wizard
The HP Printer Install Wizard automatically finds the best available print driver for your new printer, or after upgrading your computer's operating system. It is available only for Windows 8 and 7. Go to Printer Install Wizard to download and run this free tool.
Figure : Example of the HP Printer Install Wizard icon
Image: Example of the HP Printer Install Wizard icon
Frequently asked questions (FAQs)
After you install the HP Print and Scan Doctor or the Printer Install Wizard, review this list of frequently asked questions on using the tools.

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