Activate and use web-based printing services with the Web Services feature on HP printers.
Web Services enables an internet connection between the printer and HP services such as:
HP Instant Ink: HP Original Ink cartridge replacement service. The printer sends ink level information to HP. When ink is low, replacement cartridges are automatically shipped to you.
Print Anywhere: Remotely send print jobs and check the status of your printer using the HP Smart app (supported printers released in 2020 and later).
HP ePrint: Send print jobs from anywhere using your email account (supported printers released before 2020).
The printer must be connected to a network router with an active internet connection, either over Wi-Fi or with an Ethernet cable. A USB-only connection disables the printer internet connection.
Web Services is automatically enabled if you click Accept All on the Connected printing services step during software setup, or when you enroll in or set up an HP web-based service.
Use the HP Smart app or the printer homepage to manage the connection and turn it on if necessary.
Connect the printer to your network router, and make sure there is an active internet connection.
Web Services only works when the printer is connected to the internet, either over Wi-Fi or with an Ethernet cable. A USB-only connection is not supported.
Choose one of the following methods to open the advanced settings for your printer.
HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.
Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.
From the settings or EWS home page, click the Web Services tab.
If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.
Check the information on the Web Services tab.
If a summary screen displays, Web Services is enabled.
If a setup screen displays, click Continue or Enable, and then follow the instructions to turn on Web Services.
Clicking Continue on the Web Services tab (most HP printers)
Clicking Enable on the Web Services tab (HP LaserJet printers)
If Start Pairing displays, your printer uses a different process to enable Web Services and pair the printer to your HP account.
Depending on your printer model, go to the setup document for LaserJet Pro 3001-3008 (standard), 3001e-3008e (HP+) or MFP 3101-3108 (standard), 3101e-3108e (HP+) printers.
Restart or reset Web Services to clear connection issues and to print a page with the printer claim code.
Choose one of the following methods to open the advanced settings for your printer.
HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.
Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.
Click the Web Services tab.
If the tab is not available, your printer does not support Web Services.
If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.
If a summary page displays, Web Services is enabled. Click Remove Web Services or Reset Web Services in the left menu, and then click Remove Web Services or Reset in the center pane. Follow the instructions to turn off Web Services, and then continue to the next step.
If the Web Services Setup screen displays, click Continue or Enable, and then follow the instructions to turn on Web Services.
If a Start Pairing message displays, your printer uses a different process to enable Web Services and pair the printer to your HP account. Depending on your printer model, go to the setup document for LaserJet Pro 3001-3008 (standard), 3001e-3008e (HP+) or MFP 3101-3108 (standard), 3101e-3108e (HP+) printers.
Clicking Continue on the Web Services tab (most HP printers)
Clicking Enable on the Web Services tab (HP LaserJet printers)
Wait for the Web Services summary page to display.
For most printers released before 2020, an ePrint and claim code information page automatically prints after enabling Web Services. If the information page does not print, click Print Info Page under Web Services Settings.
Web Services fails to connect to the server during printer or web-based service setup, or when manually turning the feature on from the printer control panel or Embedded Web Server (EWS).
HP servers might temporarily be down. Wait and try to connect again later.
Check the printer network connection. If necessary, restart the printer, the network router, and the device you are using the printer with to clear any error states.
Check for a printer firmware update required for Web Services functionality. Go to Update the firmware on an HP printer for more information.
For HP+ printers and printers released after 2020, to help resolve any setup issues with web-based services, and then go to 123.hp.com to install and set up your printer with the HP Smart app.
Go to Can't connect an HP printer to Web Services for additional troubleshooting.
As of September 2016, Web Services is retired for the following printers. Web-connected features are no longer available, including eFax, ePrint, Printables, Printer Apps, and web-based scanning. A server error might display when trying to use these features.
Printer series |
Printer models |
---|---|
Color LaserJet Pro MFP M176 series Color LaserJet Pro MFP M476 series |
Color LaserJet Pro MFP M176n Color LaserJet Pro MFP M476dn, M476dw, M476nw |
DesignJet Z2600 PostScript series DesignJet Z5200 Photo series DesignJet Z5600 PostScript series |
DesignJet Z2600 24-in PostScript Designjet Z5200 44-in Photo DesignJet Z5600 44-in PostScript |
Deskjet 3050A series Deskjet 3070A series |
Deskjet 3050A, 3051A, 3052A, 3054A, 3055A, 3056A, 3057A, 3059A Deskjet 3070A |
Deskjet Ink Advantage 4620 series Deskjet Ink Advantage 4640 series |
Deskjet Ink Advantage 4625 Deskjet Ink Advantage 4645, 4646, 4648 |
ENVY 100 series ENVY 110 series |
ENVY 100 ENVY 110, 114 |
HotSpot LaserJet Pro M1218 series |
HotSpot LaserJet Pro M1218nfs |
LaserJet Pro 100 Color MFP M175 series |
LaserJet Pro 100 Color MFP M175nw |
LaserJet Pro 200 Color M251 series LaserJet Pro 200 Color MFP M276 series |
LaserJet Pro 200 Color M251n, M251nw LaserJet Pro 200 Color MFP M276n, M276nw |
LaserJet Pro 300 Color M351 series LaserJet Pro 300 Color MFP M375 series |
LaserJet Pro 300 Color M351a LaserJet Pro 300 Color MFP M375nw |
LaserJet Pro 400 Color MFP M451 series LaserJet Pro 400 Color MFP M475 series LaserJet Pro 400 M401 series LaserJet Pro 400 MFP M425 series |
LaserJet Pro 400 Color MFP M451dn, M451dw, M451nw LaserJet Pro 400 Color MFP M475dn, M475dw LaserJet Pro 400 M401d LaserJet Pro 400 MFP M425dn, M425dw |
LaserJet Pro CM1415 Color series |
LaserJet Pro CM1415fnw |
LaserJet Pro M1530 series |
LaserJet Pro M1536dnf |
OfficeJet 4610, 4620 series OfficeJet 6100 series |
OfficeJet 4610 OfficeJet 4620, 4622 OfficeJet 6100 |
OfficeJet Pro 3610, 3620 Black & White series OfficeJet Pro 8100 series |
OfficeJet Pro 3610, 3620 Black & White OfficeJet Pro 8100 |
Photosmart D110 series |
Photosmart D110a, D110b |
Photosmart 5510, 6510 series Photosmart 7510 series |
Photosmart 5510, 5511, 5512, 5514, 5515 Photosmart 6510, 6512, 6515 Photosmart 7510, 7515 |
Photosmart eStation series |
Photosmart eStation C510 |
Photosmart Ink Advantage series |
Photosmart Ink Advantage K510a |
Photosmart Plus series |
Photosmart Plus B210 |
Photosmart Premium series Photosmart Premium Fax series |
Photosmart Premium C310 Photosmart Premium Fax C410 |
Photosmart Wireless series |
Photosmart Wireless B110 |
TopShot LaserJet Pro M275 series |
TopShot LaserJet Pro M275 |
Make sure your printer supports web-based services such as HP Instant Ink, ePrint, and Print Anywhere.
On the printer control panel, look for an ePrint or Web Services icon . For printers with a touchscreen, touch Setup ( or ), and then look for a Web Services menu.
If the icon or menu is missing, go to Mobile printing solutions to check if your printer supports HP ePrint or Print Anywhere, indicating it supports Web Services.
As of September 2016, Web Services is retired for the following printers. Web-connected features are no longer available, including eFax, ePrint, Printables, Printer Apps, and web-based scanning.
Printer series |
Printer models |
---|---|
Color LaserJet Pro MFP M176 series Color LaserJet Pro MFP M476 series |
Color LaserJet Pro MFP M176n Color LaserJet Pro MFP M476dn, M476dw, M476nw |
DesignJet Z2600 PostScript series DesignJet Z5200 Photo series DesignJet Z5600 PostScript series |
DesignJet Z2600 24-in PostScript Designjet Z5200 44-in Photo DesignJet Z5600 44-in PostScript |
Deskjet 3050A series Deskjet 3070A series |
Deskjet 3050A, 3051A, 3052A, 3054A, 3055A, 3056A, 3057A, 3059A Deskjet 3070A |
Deskjet Ink Advantage 4620 series Deskjet Ink Advantage 4640 series |
Deskjet Ink Advantage 4625 Deskjet Ink Advantage 4645, 4646, 4648 |
ENVY 100 series ENVY 110 series |
ENVY 100 ENVY 110, 114 |
HotSpot LaserJet Pro M1218 series |
HotSpot LaserJet Pro M1218nfs |
LaserJet Pro 100 Color MFP M175 series |
LaserJet Pro 100 Color MFP M175nw |
LaserJet Pro 200 Color M251 series LaserJet Pro 200 Color MFP M276 series |
LaserJet Pro 200 Color M251n, M251nw LaserJet Pro 200 Color MFP M276n, M276nw |
LaserJet Pro 300 Color M351 series LaserJet Pro 300 Color MFP M375 series |
LaserJet Pro 300 Color M351a LaserJet Pro 300 Color MFP M375nw |
LaserJet Pro 400 Color MFP M451 series LaserJet Pro 400 Color MFP M475 series LaserJet Pro 400 M401 series LaserJet Pro 400 MFP M425 series |
LaserJet Pro 400 Color MFP M451dn, M451dw, M451nw LaserJet Pro 400 Color MFP M475dn, M475dw LaserJet Pro 400 M401d LaserJet Pro 400 MFP M425dn, M425dw |
LaserJet Pro CM1415 Color series |
LaserJet Pro CM1415fnw |
LaserJet Pro M1530 series |
LaserJet Pro M1536dnf |
OfficeJet 4610, 4620 series OfficeJet 6100 series |
OfficeJet 4610 OfficeJet 4620, 4622 OfficeJet 6100 |
OfficeJet Pro 3610, 3620 Black & White series OfficeJet Pro 8100 series |
OfficeJet Pro 3610, 3620 Black & White OfficeJet Pro 8100 |
Photosmart D110 series |
Photosmart D110a, D110b |
Photosmart 5510, 6510 series Photosmart 7510 series |
Photosmart 5510, 5511, 5512, 5514, 5515 Photosmart 6510, 6512, 6515 Photosmart 7510, 7515 |
Photosmart eStation series |
Photosmart eStation C510 |
Photosmart Ink Advantage series |
Photosmart Ink Advantage K510a |
Photosmart Plus series |
Photosmart Plus B210 |
Photosmart Premium series Photosmart Premium Fax series |
Photosmart Premium C310 Photosmart Premium Fax C410 |
Photosmart Wireless series |
Photosmart Wireless B110 |
TopShot LaserJet Pro M275 series |
TopShot LaserJet Pro M275 |