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Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

If one method does not work, try another method.

Update the firmware directly from the printer

Many HP printers support updating the firmware directly from the printer control panel when connected to the internet.

Note:

  1. Make sure the printer is connected to the internet using a wireless or Ethernet connection. USB connections do not work.

  2. On the printer, touch or press HP ePrint icon or button, select Settings or Setup, and select the option to update the firmware.

    f you do not have an HP ePrint icon, open the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools if necessary, and then select Web Services, Printer Update, or LaserJet Update.
  3. Sign up or accept the terms of service if prompted, and then follow the instructions to turn on Web Services and set up automatic updates.

  4. If the printer does not automatically check for an update, tap Check for Updates or a similar option.

    CAUTION:

    Do not turn off the printer during a firmware update. This can permanently damage your printer.

Download printer firmware from the HP website (Windows)

Go to the HP website on your Windows computer to check for and install the latest printer firmware update.

  1. Make sure the printer is on and connected to your computer.

  2. Go to HP Software and Driver Downloads, and then enter your printer model.

  3. Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.

    Note:

    If you do not see a firmware option, there are no firmware updates for your printer.

  4. On the HP Printer Update screen, check the status of your printer.

    If your network printer does not display, use a USB cable to temporarily connect your printer to the computer. Wait 20 seconds, and then click Refresh.

    Printer firmware status showing Ready
    • If the status is Ready, select the check box next to the serial number, and then click Update.

      CAUTION:

      Do not turn off the printer during a firmware update. This can permanently damage your printer.

    • If the status is Up-to-Date, your printer firmware is up to date.

Download printer firmware from the HP website (Mac)

Go to the HP website on your Mac to check for and install the latest printer firmware update.

  1. Make sure the printer is on and connected to your computer.

  2. Go to HP Software and Driver Downloads, and then enter your printer model.

  3. Select Firmware from the list of drivers, click Download next to the update, and then follow the instructions.

    Note:

    If you do not see a firmware option, there are no firmware updates for your printer.

  4. In the HP Firmware Updater screen, select the name of your printer, and then click Continue.

    Selecting your printer, and then clicking Continue
  5. On the Update Information step, review the results.

    • If the option to re-flash your device displays, click Continue to update the firmware.

      CAUTION:

      Do not turn off the printer during a firmware update. This can permanently damage your printer.

    • If there are no device upgrades available, your printer firmware is up to date.

Update the printer firmware through the HP Smart app

Use the HP Smart app to check for and install firmware updates.

  1. Open the HP Smart app. If you do not have HP Smart, download it from 123.hp.com or your app store.

  2. On the app home screen, select your printer name or image.

  3. Under Advanced, select Advanced Settings or Printer Home Page (EWS).

  4. Select Tools or Web Services.

  5. Click Printer Updates or Product Update, and then click Check Now. Any firmware updates automatically download and install onto your printer.

    CAUTION:

    Do not turn off the printer during a firmware update. This can permanently damage your printer.


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