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How to set up the printer and install the software, printer features and a link to get exclusive support for your HP+ printer.
Complete the hardware setup before installing the printer software.
Refer to the table below to learn which setup options are available for your printer model.
To verify your printer model, refer to the nameplate on the front panel of the printer.
Wireless or Ethernet
Unpack and set up the printer.
Unpack the printer:
Select a site to place the printer that meets the following specifications:
A sturdy work surface in a well-ventilated and dust-free area, and away from direct sunlight
Temperature range: 15° - 32.5° C59° to 90.5° F
Humidity range: 10% - 80%
Allow sufficient space around the printer to open all doors and tray.
The printer weighs 7.3 kg16.3 lb.
Dimensions (Printer fully opened)
366.1 mm 14.41 in
758.8 mm 29.87 in
367 mm 14.45 in
Take the printer out of the box and remove all tape and packing material.
HP recommends recycling the packaging materials.
Load paper in Tray:
Load paper into the input tray.
This tray holds up to 250 sheets of 75 grams per square meter20 lb paper.
Open the input tray.
Open the input tray
Press and hold the button on one of the paper-width guides and slide the guides to the edges of the input tray. Do the same for the paper-length guide.
Slide the guides
Load paper into the input tray.
To prevent jams, do not overfill the tray. Make sure the top of the stack is below the tray-full indicator.
Verify the paper guides lightly touch the stack or paper, but do not bend it.
Paper guides lightly touch the paper
Close the input tray.
Open the output tray extender.
Open Output Tray Extender
Connect the power cable and turn on the printer:
Connect the power cable between the printer and a grounded AC outlet.
To prevent damage to the printer, use only the power cable provided with the printer.
Connect the power cable
Press the Power button to turn on the printer.
Choose a connection method (Ethernet or wireless):
Choose one of the following options to connect your printer:
For an Ethernet setup, connect an Ethernet cable now. Connect one end of the Ethernet cable to your network port and the other end to the Ethernet port on the rear of the printer.
After connecting the Ethernet cable, continue to the next step (Step 5) to install the software.
Connect an Ethernet cable
For a wireless setup, do NOT connect any cables. Continue to the next step (Step 5) to install the software.
Make sure your computer is connected to the same Wi-Fi network wirelessly and NOT connected via LAN if you choose to set up the printer to connect to the Wi-Fi network using HP Easy Start.
Wireless setup, no cable
Install the printer software:
When the printer is turned on, the Power LED starts blinking. Wait for the Power LED to stop blinking and turn solid and Wi-Fi LED to start blinking.
Follow these steps to install the software and connect the printer to the network:
On your computer, open a Web browser and go to hpsmart.com/setup.
On the "Set up a new printer" page, click Begin Setup, and then click Install HP Easy Start to download the software.
After the software has downloaded, click the .exe file to open HP Easy Start.
Easy Start detects wireless printers not yet associated to the network (printers with a wireless light flashing), or Ethernet-connected and wireless printers that are already connected to the network. The printers that are detected display on the screen.
If multiple printers are detected, click the printer you want to set up.
If the printer is not found, or not listed, follow the on-screen instructions to troubleshoot and resolve the issue.
Make sure your computer and the printer are on the same network.
Follow the on-screen instructions in the HP Easy Start software to connect the printer to a network.
When connecting the printer to Wi-Fi, your computer must be near the printer during setup.
When connecting wirelessly, if you do not connect to the wireless network within two hours, you must power cycle the printer. Alternatively, press and hold the Information button and Cancel/Resume button to reset the printer to the default network settings and try to connect it to the wireless network again with HP Easy Start.
To confirm your proximity to the printer, a message displays in the HP Easy Start software with instructions to press the Information button on the printer control panel. At the same time, the Information button starts blinking.
On the printer control panel, press the Information button .
HP Easy Start configures the printer and adds it to the network. The Network Settings screen displays in the software.
If proxy settings are required for your network, click Edit Proxy Settings in the software, enter the settings, and then click Apply.
On the Network Settings screen, click Continue.
If prompted to continue with a Firmware Update, click Yes.
When the "Print your pairing code" screen displays, click Print Pairing Code.
The printer prints a page with the pairing code listed. You need the pairing code to activate and connect your printer to HP Smart Admin (in Step 6).
The pairing code is valid for two hours. If the pairing code expires, return to the pairing code screen in the HP Easy Start software to print a new pairing code.
In the HP Easy Start software, click Open HP Smart Admin to open HP Smart Setup, and then continue to the next step.
Activate your HP+ smart printer:
Pair the printer with your HP account and activate the HP+ benefits:
On the HP Smart Setup page, click one of the following options:
Sign In: If you have already created an HP account in the past, choose this option and then enter the email address and password you used when you created the account.
Create Account: If you do not have an HP account, choose this option and then enter the required information (first and last name, email address, country/region), create a password for the account, and then click Create Account again.
A verification code is sent to the email address you entered to create the HP account.
Enter the verification code (you received via email) in the field that displays on the setup page, and then click Verify. Once your account is verified, click Continue.
When prompted, select an account type (company-managed or personal) for the printer, and then click Continue.
If you choose the company-managed account type, you are prompted to assign a printer owner, and then select an option for how HP will collect data from the printer to help improve future products and services.
When prompted for the pairing code, enter the pairing code you retrieved in the previous step (Step 5), and then click Continue.
A message displays when the pairing code has been accepted.
When prompted, give your printer a name and location and then click Continue, or if you do not want to add these details, click Skip.
Click Confirm to agree to the HP+ smart printer requirements.
The HP+ activation process begins. A message displays when HP+ activation is complete.
Click Continue to view additional setup options.
On the "Finish printer setup" page, click Set Up next to the "Set up print and send a test page" option.
When the "Set up print and send a test page" web page displays, click Install next to the "To enable printing, install a print driver" option to download the print driver.
After the driver has downloaded, click the .exe. file in the browser’s download folder to start the printer driver installation.
Once the driver installation is complete, click Print next to "Print a test page" to ensure the printer is set up and ready to print. Then click Done to close the "Set up print and send a test page" webpage.
At the bottom of the "Finish printer setup" page, click Go to HP Smart Admin to open the HP Smart Admin web portal.
In the HP Smart Admin web portal, you can manage the printer, monitor print usage, monitor your HP Instant Ink plan and usage, invite additional users to enable printing from their devices, enroll in other printing solutions to make printing more efficient, and manage settings and notifications for your HP+ account.
HP recommends bookmarking the HP Smart Admin web portal page (hpsmart.com/admin), so you can easily access it again to manage your printer.
Get exclusive support for your HP+ printer.
Support varies by country/region.
Go to Exclusive HP+ Support.
HP+ is a smart printing system that provides exclusive benefits and features. For HP+ printers to function as expected, you must meet these requirements:
Create or sign in to an HP account
Keep the printer connected to the internet
Use only original HP toner
Learn more about HP+ features during printer setup or at hp.com/plus.
If the software is unable to find your printer during setup, check the following conditions to resolve the issue.
The information in the table below applies only when using the Connect with Software option.
Printer Wi-Fi setup mode timed out
If the Wi-Fi light on the control panel is not blinking blue, the printer might not be in Wi-Fi setup mode.
Use one of the following solutions to restart Wi-Fi mode:
Computer too far from printer
Move your computer closer to the printer. Your computer might be out of range of the printer's Wi-Fi signal.
Computer connected to a Virtual Private Network (VPN) or remote work network
Disconnect from a VPN before installing HP printer software.
Connect to the VPN again after finishing printer setup.
Consider your location and the security of the Wi-Fi network before disconnecting from a VPN.
Wi-Fi turned off on computer (computer connected by Ethernet)
If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer.
Printers with a label covering the USB port must be set up with a network connection. This ensures that you receive all available offers for your HP+ printer.
After setup, you can print using a USB cable if needed, but the printer must also remain connected to the internet.
For information on how to access the printer settings in the HP Embedded Web Server (EWS) using the factory-set credentials for HP LaserJet Pro printers, refer to HP LaserJet Pro - Use a PIN to access the HP Embedded Web Server printer settings.
Review the components on the front and rear of the printer, including the buttons and lights on the printer control panel.
Cartridge access door
Output tray extender
Rear USB port
Rear access door