HP Commercial Notebook PCs - Battery Is Not Charging Even Though Charge Icon Indicates the Battery Is Being Charged

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 02-Dec-2022

Last updated : 02-Dec-2022

DESCRIPTION

The battery is not charging even though the charge icon indicates the battery is being charged. This issue occurs when a standard 65 Watt USB-C AC adapter is connected to the computer.

SCOPE

The information in this document applies to the following:

Accessories:

2.65W Standard USB type C AC adapter

Computer:

HP Dragonfly Folio 13.5 inch G3 2-in-1 Notebook PC
HP Elite Dragonfly 13.5 inch G3 Notebook PC
HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC
HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC
HP EliteBook 1040 14 inch G9 Notebook PC
HP EliteBook 830 13.3 inch G9 Notebook PC
HP EliteBook 830 G8 Notebook PC
HP EliteBook 840 14 inch G9 Notebook PC
HP EliteBook 840 Aero G8 Notebook PC
HP EliteBook 840 G8 Notebook PC
HP EliteBook 850 G8 Notebook PC
HP EliteBook 860 16 inch G9 Notebook PC
HP ZBook Firefly 14 inch G8 Mobile Workstation PC

Operating Systems:

Non-OS Specific

RESOLUTION

To resolve this issue, download and install the appropriate SoftPaq for your model computer:

Affected Platforms	SoftPaq Description	Release Notes	Download SoftPaq
HP EliteBook 830 G8 Notebook PC HP EliteBook 840 G8 Notebook PC HP EliteBook 840 Aero G8 Notebook PC HP EliteBook 850 G8 Notebook PC HP ZBook Firefly 14 inch G8 Mobile Workstation PC HP ZBook Firefly 15.6 inch G8 Mobile Workstation PC	HP BIOS and System Firmware (T37/T39/T76) Version: 01.11.00 Revision: A	SP143336 release notes	SP143336 File Download
HP Dragonfly Folio 13.5 inch G3 Notebook PC	HP BIOS and System Firmware (U93) Version: 01.03.01 Revision: A	SP143458 release notes	SP143458 File Download
HP Elite Dragonfly 13.5 inch G3 Notebook PC	HP BIOS and System Firmware (U90) Version: 01.04.00 Revision: A	SP143338 release notes	SP143338 File Download
HP Elite x360 830 13 inch G9 Notebook PC HP EliteBook 830 13 inch G9 Notebook PC HP EliteBook 840 14 inch G9 Notebook PC HP EliteBook 1040 14 inch G9 Notebook PC HP Elite x360 1040 14 inch G9 Notebook PC HP EliteBook 860 16 inch G9 Notebook PC HP ZBook Firefly 14 inch G9 Mobile Workstation PC HP ZBook Firefly 16 inch G9 Mobile Workstation PC	HP BIOS and System Firmware (U70/U71) Version: 01.04.02 Revision: A	SP143466 release notes	SP143466 File Download

note:
A more recent version of this software may be available. Check for newer versions at: http://www.hp.com/drivers.

Hardware platforms affected : HP Dragonfly Folio 13.5 inch G3 2-in-1 Notebook PC, HP Elite Dragonfly 13.5 inch G3 Notebook PC, HP Elite x360 1040 14 inch G9 2-in-1 Notebook PC, HP Elite x360 830 13.3 inch G9 2-in-1 Notebook PC, HP EliteBook 830 13.3 inch G9 Notebook PC, HP EliteBook 830 G8 Notebook PC, HP EliteBook 840 14 inch G9 Notebook PC, HP EliteBook 840 Aero G8 Notebook PC, HP EliteBook 840 Aero G8 Notebook PC Configurable Material, HP EliteBook 840 G8 Notebook PC, HP EliteBook 850 G8 Notebook PC, HP EliteBook 860 16 inch G9 Notebook PC, HP ZBook Firefly 14 inch G8 Mobile Workstation PC Configurable Material

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA08424727

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Commercial Notebook PCs - Battery Is Not Charging Even Though Charge Icon Indicates the Battery Is Being Charged

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