HP Commercial Desktop PCs - Microphone and audio may not work due to CODEC change

Notice: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 10-Jun-2021

Last updated : 10-Jun-2021

DESCRIPTION

The microphone and sound may not work. The Device Manager may display a yellow warning indicating a problem with the device. This is exhibited due to a recent CODEC change.

note:
A CODEC is a device or computer program which encodes or decodes a digital data stream or signal.

SCOPE

The information in this document applies to the following:

Computers:

HP 260 G4 Desktop Mini PC
HP EliteDesk 800 G6 Desktop Mini PC
HP EliteDesk 800 G6 Small Form Factor PC
HP EliteDesk 800 G6 Tower PC
HP EliteDesk 805 G6 Desktop Mini PC
HP EliteDesk 805 G6 Small Form Factor PC
HP EliteDesk 880 G6 Tower PC
HP ProDesk 400 G6 Desktop Mini PC
HP ProDesk 400 G7 Microtower PC
HP ProDesk 400 G7 Small Form Factor PC
HP ProDesk 405 G6 Desktop Mini PC
HP ProDesk 405 G6 Small Form Factor PC
HP ProDesk 480 G7 PCI Microtower PC
HP ProDesk 600 G6 Desktop Mini PC
HP ProDesk 600 G6 Microtower PC
HP ProDesk 600 G6 PCI Microtower PC
HP ProDesk 600 G6 Small Form Factor PC
HP ProDesk 680 G6 PCI Microtower PC
HP Z1 Entry Tower G6

Operating Systems:

Microsoft Windows 10 20H2
Microsoft Windows 10 20H1 (Version 2004)
Microsoft Windows 10 RS5 (Version 1809)
Microsoft Windows 10 19H2 (Version 1909)
Microsoft Windows 10 19H1 (Version 1903)
Microsoft Windows 10 IoT (64-bit)

RESOLUTION

To resolve this issue, download and install the appropriate SoftPaq:

Affected Platforms	SoftPaq Description	Release Notes	SoftPaq Download
HP 260 G4 Desktop Mini PC	Realtek HD Audio Driver Version: 6.0.9198.1 Revision: A	SP118361 release notes	SP118361 File Download
HP EliteDesk 800 G6 Desktop Mini PC HP EliteDesk 800 G6 Small Form Factor PC HP EliteDesk 800 G6 Tower PC HP EliteDesk 805 G6 Desktop Mini PC HP EliteDesk 805 G6 Small Form Factor PC HP EliteDesk 880 G6 Tower PC HP ProDesk 400 G6 Desktop Mini PC HP ProDesk 400 G7 Microtower PC HP ProDesk 400 G7 Small Form Factor PC HP ProDesk 405 G6 Desktop Mini PC HP ProDesk 405 G6 Small Form Factor PC HP ProDesk 480 G7 PCI Microtower PC HP ProDesk 600 G6 Desktop Mini PC HP ProDesk 600 G6 Microtower PC HP ProDesk 600 G6 PCI Microtower PC HP ProDesk 600 G6 Small Form Factor PC HP ProDesk 680 G6 PCI Microtower PC HP Z1 Entry Tower G6	Realtek HD Audio Driver Version: 6.0.9198.1 Revision: A	SP118358 release notes	SP118358 File Download

note:
A more recent version of this software may be available. Check for updated drivers and software for your computer at http://www.hp.com/drivers.

Hardware platforms affected : HP EliteDesk 800 G6 Desktop Mini PC, HP EliteDesk 800 G6 Small Form Factor PC, HP EliteDesk 800 G6 Tower PC, HP EliteDesk 805 G6 Desktop Mini PC, HP EliteDesk 805 G6 Small Form Factor PC, HP EliteDesk 880 G6 Tower PC, HP ProDesk 400 G6 Desktop Mini PC, HP ProDesk 400 G7 Small Form Factor PC, HP ProDesk 600 G6 Desktop Mini PC, HP ProDesk 600 G6 Small Form Factor PC, HP Z1 Entry Tower G6

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA07618577

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

HP Commercial Desktop PCs - Microphone and audio may not work due to CODEC change

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