The following information describes how to clear a paper jam in the 2,100-sheet high-capacity tray. When a jam occurs, the control panel displays one of the following messages and an animation that assists in clearing the jam.
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13.A3.XX Jam in Tray Y, where Y equals the tray number assigned to the HCI
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13.A4.XX Door Open Jam
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Open the 2,100-sheet high-capacity input tray.Figure : Open the tray
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Remove and discard any damaged sheets.Figure : Remove any jammed paper from the tray
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Remove the stack of paper from the tray.Figure : Remove the stack of paper from the tray
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Lift the tray up and then pull it straight out to remove it.Figure : Remove the tray from the printer
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If any jammed paper is in the feed area, pull it down to remove it.Figure : Remove any jammed paper from the feed area
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Reinstall the tray, and then load full reams of paper into the tray. The tray holds 2,100 sheets of paper.
note:
For best results, load full reams of paper. Avoid dividing reams into smaller sections.Figure : Reinstall the tray in the printer and then load a full ream of paper in the tray -
Close the tray.Figure : Close the tray.