HP Designjet 4200/4500 Scanner Series - Customer Self Repair (CSR)

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement.

If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

CSR-A Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
CSR-B Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business-day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits.

If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP.

In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five business days.

The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

note:
This program depends on the country and region rules. If there is any doubt or if you need further information, look at your printer user documentation or call HP call center.

CSR - A
General Parts Classification	Serviceability Attributes	Time Considerations
Installation CD/DVD ROm	No tools required	One to fourteen steps to complete the required action
Firmware	No tools required	Five minutes or less to complete the required action, it's on the CD/DVD ROM
Power Cords	Plug and Play
Paper Guides	No tools required	Five minutes or less to complete the required action
Keyboard	Plug and Play
Fluorescent Lamp (only 4500)	No tools required	Five minutes or less to complete the required action
Nameplate	No tools required	Five minutes or less to complete the required action
Guide Plate (includes the white background assembly) (only 4200)	No tools required	Five minutes or less to complete the required action

CSR - B
General Parts Classification	Serviceability Attributes	Time Considerations
White Background Assembly	Tools may be required; minimal # of screws	</ = 15 minutes
Glass Plate	Tools may be required; minimal # of screws	</ = 15 minutes

HP Designjet 4200/4500 Scanner Series - Customer Self Repair (CSR)

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