IMPORTANT: Each time you try a solution, try to print a self-test report to determine if the hardware is functioning correctly. To print a self-test report, use the steps in the following table.
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How to print a self-test report
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nota:Refer back to the steps in this table after attempting each solution.
) to turn off the product.
) to turn the product on again.
nota:The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
atención:Do not remove jammed paper at this stage. Trying to clear a paper jam from the front of the product can damage the print mechanism.
) to turn off the product.
atención:If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
) to turn on the product.
) to turn off the product.
atención:If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.If you are printing labels, see if any are missing from the label sheet. If any labels are missing, locate them inside the product, and then remove them carefully.
nota:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.
) to turn on the product.
) to turn on the product.
atención:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.
nota:You might need a flashlight to illuminate areas for proper viewing.
) to turn on the product.
nota:The product might go through a warm-up period of up to two minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
) to turn on the product.
atención:Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
) to turn on the product.
nota:If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product.
) to turn on the product.
) to turn on the product.
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