This document provides possible solutions to common computer startup issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help.
Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.
Use the following hardware test procedures.
When Windows doesn't start, begin the hardware diagnostics by running the Fast Test. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests.
Run the Extensive Test if no system component failed during the Fast Test.
Use Windows Recovery Environment to reset the system when Windows does not start normally.
If the basic troubleshooting steps did not resolve your issue, choose from the following common boot problems to find more advanced troubleshooting.