This document is for HP DeskJet Ink Advantage 5075, 5076, 5078, 5085, 5088 and ENVY 5010, 5012, 5014, 5020, 5030, 5032, 5034, 5052 and 5055 All-in-One printers.
During a print job, the printer stops feeding pages and a Paper Jam error displays on the printer control panel. This indicates that paper might be jammed inside the printer.
note:Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.