hp-concentra-wrapper-portlet

HP Printers - Turn On Web Services

This document is for HP printers that support web-connected printing services.

Turning on Web Services allows your printer to communicate securely over the internet with web-connected printing services, such as HP ePrint cloud printing and HP Instant Ink delivery services.

note:
If you are turning on Web Services to set up your printer, go to Set Up an HP Smart Website Account.

note:
If you have an HP+ printer, web services are automatically enabled during printer setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer. To remove web services, perform a printer reset to restore factory default settings.

Read the section that matches your printer control panel type for steps to turn on Web Services.

Printers with a touchscreen or LCD display

Turn on Web Services directly from your printer touchscreen or LCD display.

Example of a touchscreen display	Examples of an LCD display

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

note:
If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
- If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
- If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  
  Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
On your control panel, press the HP ePrint icon.

If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.
- If a summary screen displays, Web Services is already on.
- If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.
If you are prompted to update the firmware, press OK.

Printers without a touchscreen or LCD display

Use the printer homepage, also known as the Embedded Web Server (EWS), to turn on Web Services for printers that do not have a touchscreen or LCD display.

Example of a printer without a touchscreen of LCD display.

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

note:
If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
- If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
- If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  
  Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.
- For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
- For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
Find the printer IP address on the printout.
Type the printer IP address into the browser address line, and then press Enter.

note:
Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
If a login or certificate window displays, complete the information to finish opening the EWS.
- If a website security certificate displays, click Continue to open the EWS.
- If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.
On the EWS, click the Web Services tab.
- If the tab is not available, your printer does not support Web Services.
- If a summary page displays, Web Services is already on.
- If a setup page displays, follow the prompts to turn on Web Services.
  
  note:
  If you cannot turn on Web Services, make sure the printer firmware is up-to-date. For more information, go to Updating or Upgrading Printer Firmware.

Frequently asked questions (FAQs)

Review the following list of frequently asked questions about Web Services.

What is the HP Smart website?

The HP Smart website (formerly HP Connected) supports web-connected printing services, including HP ePrint cloud printing and HP Instant Ink delivery services. To find out if your country/region supports the HP Smart, go to HP Smart, and then click on the country/region and language. In the drop-down menu, find your country/region and language.

For more information, go to Set Up an HP Smart Website Account.

What are web-connected printing services?

Web-connected printing services include HP ePrint and HP Instant Ink services. Availability of each service depends on your printer model and country/region.

Select one of the services below to learn more.

HP ePrint

HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Email the document or photo you want to print directly to the printer.

For more information, go to Print with HP ePrint.

HP Instant Ink

HP Instant Ink is available on eligible printers in some countries/regions as a low-cost ink cartridge replacement service. The printer sends ink level information to HP via the internet. When the printer is low on ink, HP automatically sends replacement ink cartridges to you.

For more information, go to HP Instant Ink.

I received an error message when turning on Web Services. What do I do?

If you received an error message when turning on Web Services, try the following troubleshooting tips:

Restart the printer: Restarting the printer can clear possible error conditions.
Restart the router: Restarting your router can clear any connection issues. Consult your router manufacturer, internet service provider, or network administrator for instructions on how to restart the router.
Confirm your printer is connected: Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

note:
If you connect your printer with a USB cable, Web Services cannot turn on.
- If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
- If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  
  Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.
Check the router band setting (wireless connections only): Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
Check for additional devices that emit radio and wireless signals (wireless connections only): Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.
Move the printer and router closer together (wireless connections only): Move the printer closer to your wireless router, but no closer than 1.8 m (6 ft). Wireless signals can be weaker at greater distances between the printer and the router.

For detailed troubleshooting steps, go to Cannot Connect to Web Services.

How do I turn off Web Services?

You can turn off Web Services from the printer control panel or the Embedded Web Server (EWS). Read the section that matches your printer control panel type for steps to turn off Web Services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

HP ePrint email: Disables the HP ePrint printer email address.
HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
- Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately.
- To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Smart.
Print Anywhere: Disables the Print Anywhere feature.
HP Printer Apps: Disables all HP Printer Apps.

Printers with a touchscreen or LCD display

Turn off Web Services directly from your printer control panel.

Example of a touchscreen display	Examples of an LCD display

On your printer control panel, touch or press the HP ePrint icon, and then touch or press Settings.

If your printer control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove, depending on your printer model.
Follow the instructions to turn off Web Services.

Printers without a touchscreen or LCD display

Use the Embedded Web Server (EWS) to turn off Web Services for printers that do not have a touchscreen or LCD display.

Print a Network configuration or Wireless Network Test Results page using button combinations on the printer control panel.
- For most printers, press the Wireless and Information buttons at the same time, or press the Wireless and Start Copy Black buttons at the same time.
- For HP DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers, touch and hold the Information button until all control panel buttons light up, and then touch the Information and Resume buttons at the same time.
Find the printer IP address on the printout.
Type the printer IP address into the browser address line, and then press Enter.

note:
Make sure to type the IP address into the internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
If a login or certificate window displays, complete the information to finish opening the EWS.
- If a website security certificate displays, click Continue to open the EWS.
- If a login window opens, type admin for the username, and then type the PIN found on the printer UPC sticker located underneath or on the back of the printer, or the password set by the printer administrator.
On the EWS, click the Web Services tab, and then select Remove Web Services from the Web Services Settings list.
Click Remove Web Services, and then follow the instructions to turn off Web Services.