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HP Printers - Turning On Web Services

This document is for HP printers that support web-connected printing services.

Turning on Web Services allows your printer to communicate securely over the Internet with web-connected printing services, including HP ePrint cloud printing and HP Instant Ink delivery services.

note:
If you are turning on Web Services to set up your printer on HP Connected, go to Setting Up an HP Connected Account.

Read the section that matches your printer control panel type for steps to turn on Web Services.

Printers with a touchscreen or LCD display

Turn on Web Services directly from your printer touchscreen or LCD display.

Example of a touchscreen display	Examples of an LCD display

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

note:
If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
- If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
- If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  
  Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected to a wireless network.
On your control panel, press the HP ePrint icon or button.

If your control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.
- If a Web Services Summary screen or connected status displays, Web Services is already on.
- If a prompt to turn on Web Services or setup HP ePrint displays, press Turn On, Enable, or Setup.
Follow the on-screen instructions to turn on Web Services. If you are prompted to update the firmware, press OK.

Printers without a touchscreen or LCD display

Use the Embedded Web Server (EWS) to turn on Web Services for printers that do not have a touchscreen or LCD display.

Example of a printer without a touchscreen of LCD display.

Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

note:
If you connect your printer to a computer with a USB cable, web-connected printing services do not work.
- If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
- If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  
  Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected to a wireless network.
Print a Network Configuration or self-test page to obtain the printer IP address needed to view the EWS webpage.

For instructions on printing a Network Configuration or self-test page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page" or "print a self-test page," depending on your printer model.
Find the printer IP address on the Network Configuration or self-test page.
On your computer, open an Internet browser.
Type the printer IP address in the browser address bar, and then press Enter.

note:
Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.
If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens, which confirms that the printer is on the same network as the computer.
On the EWS webpage, click the Web Services tab.
- If a Web Services tab is not available, your printer does not support Web Services.
- If a Web Services Summary page displays, Web Services is already on.
- If a Web Services Setup page displays, click Continue, Turn On, or Enable.
Follow the on-screen instructions to turn on Web Services. If you cannot turn on Web Services, make sure the printer firmware is up-to-date.

For more information, go to Updating Firmware on the Printer.

Frequently asked questions (FAQs)

Review the following list of frequently asked questions about Web Services.

What is HP Connected?

HP Connected supports web-connected printing services, including HP ePrint cloud printing and HP Instant Ink delivery services. To find out if your country/region supports HP Connected, go to HP Connected, and then click on the country/region and language. In the drop-down menu, find your country/region and language.

For more information, go to Setting Up an HP Connected Account.

What are web-connected printing services?

Web-connected printing services include HP ePrint, HP Printer Apps, and HP Instant Ink services. Availability of each service depends on your printer model and country/region.

Select one of the services below to learn more.

HP ePrint

HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Email the document or photo you want to print directly to the printer.

For more information, go to Setting Up and Using HP ePrint.

HP Printer Apps

HP Printer Apps are services you can use with your web-connected printer, such as HP Quick Forms, HP Scan to Email, and HP JetAdvantage Private Print. Printer app availability varies by your printer model and country/region.

You can see which apps are available on your printer control panel.

HP Instant Ink (HP Connected only)

HP Instant Ink is available on eligible printers in some countries/regions as a low-cost ink cartridge replacement service. The printer sends ink level information to HP via the Internet. When the printer is low on ink, HP automatically sends replacement ink cartridges to you.

For more information, go to Setting Up and Using HP Instant Ink.

I received an error message when turning on Web Services. What do I do?

If you received an error message when turning on Web Services, try the following troubleshooting tips:

Restart the printer: Restarting the printer can clear possible error conditions.
Restart the router: Restarting your router can clear any connection issues. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
Confirm your printer is connected: Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

note:
If you connect your printer with a USB cable, Web Services cannot turn on.
- If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
- If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.
  
  Some printers have a wireless icon and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected to a wireless network.
Check the router band setting (wireless connections only): Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.
Check for additional devices that emit radio and wireless signals (wireless connections only): Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer. They can interfere with wireless signals.
Move the printer and router closer together (wireless connections only): Move the printer closer to your wireless router, but no closer than 1.8 m (6 ft). Wireless signals can be weaker at greater distances between the printer and the router.

For detailed troubleshooting steps, go to Cannot Connect to Web Services.

How do I turn off Web Services?

You can turn off Web Services from the printer control panel or the Embedded Web Server (EWS). Read the section that matches your printer control panel type for steps to turn on Web Services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

HP ePrint email: Disables the HP ePrint printer email address.
HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.
- Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.
- To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.
Print Anywhere: Disables the Print Anywhere feature.
HP Printer Apps: Disables all HP Printer Apps.

Printers with a touchscreen or LCD display

Turn off Web Services directly from your printer control panel.

Example of a touchscreen display	Examples of an LCD display

On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

If your printer control panel does not have an HP ePrint icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.

Printers without a touchscreen or LCD display

Use the Embedded Web Server (EWS) to turn off Web Services for printers that do not have a touchscreen or LCD display.

Print a Network Configuration or self-test page to obtain the printer IP address needed to view the EWS webpage.

For instructions on printing a Network Configuration or self-test page, go to HP Customer Support. Type your printer model, and then search for the document to "print a configuration page" or "print a self-test page," depending on your printer model.
Find the printer IP address on the Network Configuration or self-test page.
On your computer, open an Internet browser.
Type the printer IP address in the browser address bar, and then press Enter.

note:
Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the Embedded Web Server (EWS) does not open.
If a website security certificate displays in the Internet browser, click Continue.

The EWS information page for the printer opens.
On the EWS webpage, click the Web Services tab, and then select Remove Web Services from the Web Services Settings list.
Click Remove Web Services, and then follow the on-screen instructions to turn off Web Services.

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