note:
Before beginning this process, print a Print Quality Report to compare with the reports that are printed during the printhead cleaning.
Use the following steps to clean the printhead:
-
Load the printer with regular, unused white paper.
-
From the Home screen, touch the Right arrow (
), and then touch Setup (
).
Figure : Example of the Home screen
-
Touch the Right arrow (
) until
Tools displays, and then touch
OK.
-
Touch the Right arrow (
) until
Clean Printhead displays, and then touch
OK.
The cleaning process has several stages. After each stage, a Print Quality Report will print. Evaluate each of these pages to determine if the defect has been corrected. If the defect is corrected, there is no need to continue to the next cleaning step.
note:
To avoid confusion, number each of the Print Quality Report pages that print. This way you can compare them to the previous reports to see if there has been an improvement after each cleaning cycle.
Level 1 printhead cleaning has two stages. The first stage takes approximately 45 seconds, and the second stage takes approximately 15 minutes. Level 2 printhead cleaning also has two stages. The first stage takes approximately 90 seconds. The second stage takes approximately 14 minutes.
You must be present at the printer at the end of the cleaning process to proceed to Level 2 printhead cleaning.
Do not run Level 3 printhead cleaning for PQ issues. Level 3 is intended for calibrations, not streaks, etc.
note:
If the Print Quality Report has no defects, the ink system is working correctly and there is no reason to clean the printhead. Cleaning the printhead unnecessarily wastes ink and paper.