Fix HP Computer or Laptop Networking Problems

Bluetooth, wireless, or wired networking issues

If you have lost your connection to the Internet or you are experiencing a slow or intermittent connection, you may have a networking issue. Our recommended solution, Network Check, can diagnose and repair wired, wireless, or Bluetooth issues using automated tools in your computer or laptop. You can also try our Virtual Assistant, or a range of self-guided solutions for networking problems.

Network Check

Network Check is a comprehensive diagnostic that can automatically diagnose and repair issues that prevent your network or internet from functioning correctly.

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Requires HP Support Assistant version 8.5 or later

Still need help? Try these automated solutions.

Virtual Assistant

Start Virtual Assistant >

Video tutorials

Self-guided troubleshooting for networking issues

Detect, diagnose, and fix issues with a step-by-step Microsoft Windows troubleshooter. Get started by selecting the symptom and downloading the most relevant troubleshooter. Applicable only for Windows 7 and later versions. Find and fix problems with Internet Explorer performance Find and fix problems with accessing files and folders on other computers Find and fix problems with connecting to your workplace network using DirectAccess Find and fix problems with security and privacy features in Internet Explorer Find and fix problems with viewing computers or shared files in a homegroup Find and fix problems with connecting to the internet Find and fix problems with wireless and other network adapters

Note:
A Microsoft troubleshooter solution is a .diagcab file, which may contain a single fix or multiple fixes for one or a series of issues. Once downloaded, click to launch the troubleshooter.

Run the HP PC Hardware Diagnostics to determine whether your wired or wireless networking is functioning properly.

pc hardware diag

Click the Download button and install the latest HP PC Hardware Diagnostics.
Download
After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.
The app opens to the main menu. Click Component Tests, then Networking.
Select the test you want to run, and then click the Run Once button. Follow the instructions on the screen.
If the hardware test passes, your hardware is functioning properly. If there is a hardware failure, you will see a “Fail” notice with an error code.
- Use the HP Failure ID decoder to learn more about the error code and find help or repair options based on your warranty.

Learn more about HP PC Hardware Diagnostics.

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Wireless, wired, bluetooth networking issues

Self-guided troubleshooting for networking issues

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Wireless, wired, bluetooth networking issues

Self-guided troubleshooting for networking issues

Use Microsoft troubleshooters

Use HP PC Hardware Diagnostics

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