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HP G5 Workstation Desktop PCs - High Latency, Slow or Sluggish Performance

Computers are experiencing lower than expected performance.

Description

Computers are experiencing lower than expected performance. This issue occurs most often on simple Windows tasks such as opening File Explorer, opening web browsers, and using Task Manager. This issue can occur less frequently during the use of 3rd Party Applications.

Scope

The information in this document applies to the following:

Computers

  • HP Z4 G5 Workstation Desktop PC

  • HP Z4 Rack G5 Workstation

  • HP Z6 G5 Workstation Desktop PC

  • HP Z8 Fury G5 Workstation Desktop PC

  • HP Z8 G5 Workstation Desktop PC

Operating systems

  • Microsoft Windows 10 (64-bit)

  • Microsoft Windows 11 22H2

  • Microsoft Windows 11 21H2

  • Microsoft Windows 11 23H2

Effective date

11/28/2023

Document Information

Current document version

1

Resolution

To work around this issue, change the Windows power plan.

Follow the steps below to change the power plan:

  1. Press Windows key on keyboard and type in Control Panel.

  2. Select Control Panel.

  3. Select System and Security.

  4. Select Power Options.

  5. Under Choose or customize a power plan select Additional Plans.

  6. HP suggests selecting Ultimate Performance selection.

Note: Intel suggests changing the power plan to High Performance and HP suggests changing to Ultimate Performance for best results, however either can be used.
Note: When selecting Ultimate Performance plan, by default it will disable the system from entering into Sleep Mode. If sleep mode is required, edit Sleep to be enabled by going into Change plan settings.

For more information, reference

Revision history

This document has been revised according to the information below.

List of versions

Version

Description

Date

1

Initial Release

11/28/2023

Legal information

Notice:

The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

© Copyright 2023 HP Development Company, L.P.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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