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Using the HP printer claim code

For printers released before 2020, a claim code is used to add your network-connected printer to your HP Smart account. The claim code automatically prints or displays on the printer control panel after enabling Web Services.

Note:

HP+ printers and printers released after 2020 no longer need you to enter a claim code. Your printer is automatically claimed to your HP account during the setup. Go to 123.hp.com to download the HP Smart app, and then set up your printer.

A claim code prompt typically displays during printer setup and/or HP Instant Ink enrollment. For printers that support HP ePrint, manually claim the printer on the HP Smart website to customize the HP ePrint settings.

Use the steps in this document to turn on Web Services, find the printer claim code, and use the code to add your printer to your HP Smart account.

Turn on Web Services

Turn on Web Services from the printer control panel or advanced settings menu to enable web-connected printing services and get a printer claim code.

Turn on Web Services from the printer control panel (touchscreens only)

Use the touchscreen control panel to enable Web Services.

Make sure your printer is connected to the internet. Web Services does not support printers connected with only a USB cable.
On the control panel, touch the ePrint icon .

If an HP ePrint icon is not available, touch Setup ( or ), and then look for a Web Services menu.
On the HP ePrint screen, touch Set Up or Continue.

If enabling Web Services fails, go to Can't connect an HP printer to Web Services.
Follow the prompts to turn on Web Services.

An information page prints with the HP ePrint email address and claim code. The claim code might display on the printer control panel (touchscreens only).
If the information page does not print or a claim code does not display on the screen, touch Print Info or Print on the Web Services Summary screen. If the issue persists, continue to the next step for alternative methods to get the code.

Turn on Web Services from the printer EWS

Use the HP Smart app or an internet browser to open the printer Embedded Web Server (EWS), and then turn on Web Services.

Choose one of the following methods to open the advanced settings for your printer.
- HP Smart app: Click the image of your printer to open the settings and management tools, and then click Advanced Settings under Settings.
- Printer EWS: Open the HP printer Embedded Web Server (EWS) using the printer IP address.
From the EWS home page, click the Web Services tab.
If you are prompted to log in or enter the printer PIN, enter admin for the username (HP LaserJets only), enter the PIN from the printer label, and then click Submit or OK. This label is typically located inside the cartridge access area or printer door.
From the Web Services Setup page, click Continue or Enable, and then follow the instructions to turn it on.

If enabling Web Services fails, go to Can't connect an HP printer to Web Services.

Clicking Continue on the Web Services tab (most HP printers)

For most printers released before 2020, an information page prints with the HP ePrint email address and printer claim code.
If the information page does not print, click Print Info Page or Print Information Sheet under Settings. If the issue persists, continue to the next step for alternative methods to get the code.

Find the printer claim code

After enabling Web Services, an information page prints that lists the HP ePrint email address and printer claim code.

Find the printer claim code on the information printout or on the printer control panel display. The claim code is a string of text and letters unique to your printer, typically listed underneath the ePrint email address.

Examples of the information page and the claim code location

Example information page printouts with a claim code listed

If the information page does not print after enabling Web Services, use an alternative method to get the code.

Using the Web Services Summary menu (touchscreens only): Touch the ePrint icon on the control panel.

From the Web Services Summary screen, touch Print Info or Print to print a new information page.

If the page still does not print, find the ePrint email address on the screen, and then write down everything listed before @hpeprint.com. For some printers, this string of text and letters is the claim code. Enter this value as the claim code in the HP Smart app or HP Easy Start setup window.
Using a Web Services Information page: Use your printer control panel to print a Web Services Information page with the claim code. Refer to the printer user guide for available reports and how to print them.

Note:
Not all printers support printing a Web Services Information page.

Examples of how to print a Web Services Information page for some HP printers:
- For touchscreen control panels, touch Setup ( or ). Depending on your control panel, touch Web Services, Reports, or Tools, and then touch Print Info Page or Web Services Information Page.
- For button-only control panels, press the ePrint and Information buttons at the same time.
  
  If you do not have an ePrint button, press the Cancel and Information buttons at the same time.

Enter the printer claim code

Enter the claim code during printer setup, Instant Ink enrollment, or on the HP Smart website.

Enter the claim code on your HP Smart account

Manually claim your printer to customize the HP ePrint address and settings (if supported) or as a workaround for claim code errors during setup.

Go to the HP Smart website, and then create or sign in to your account.
After signing in to your account, go to hpsmart.com/newprinter.
On the Add a Printer web page, enter the claim code, and then click Add.

The printer is added to your HP Smart account, and the HP ePrint settings page displays.
If a claim code error displays, go to Fixing an HP printer claim code error.

Enter the claim code during setup

Enter the claim code when prompted during setup by the HP Smart app or HP Easy Start. A claim code might be required to add your printer to an HP Smart account and finish the setup.

If you closed the claim code prompt, set up the printer again.
- HP Smart app: Download and open the HP Smart app from 123.hp.com. From the app home screen, click Add Printer or the Add printer icon ( or ).
- HP Easy Start: Download and open HP Easy Start from 123.hp.com/setup.
Follow the instructions to set up the printer, and then enter the claim code when prompted.
Click Add, and then follow the remaining setup instructions.
If a claim code error displays, go to Fixing an HP printer claim code error.

Enter the claim code during Instant Ink enrollment

Enter the claim code when prompted during Instant Ink enrollment. A claim code is required to add your printer to your HP Smart account so it can be enrolled in Instant Ink.

If you closed the claim code prompt, go to your HP Instant Ink account and sign in. Click Sign Up Now, or Enroll or replace a printer in the top-right of the Instant Ink dashboard.
Follow the instructions to enroll the printer, and then enter the claim code when prompted.
Click Apply, and then follow the remaining setup instructions.
If a claim code error displays, go to Fixing an HP printer claim code error.

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