The computer may loop back continuously to a Sure Start Recovery error screen.
After installing a cumulative Microsoft Security Update from July 2023 or later, the computer may loop back continuously to a Sure Start Recovery error screen.
Sure Start Recovery Error Message
The information in this document applies to the following:
HP EliteBook 830 G7 Notebook PC
HP EliteBook 835 G7 Notebook PC
HP EliteBook 840 G7 Notebook PC
HP EliteBook 845 G7 Notebook PC
HP EliteBook 850 G7 Notebook PC
HP EliteBook 855 G7 Notebook PC
HP EliteBook x360 1030 G7 Notebook PC
HP EliteBook x360 1040 G7 Notebook PC
HP EliteBook x360 830 G7 Notebook PC
HP EliteDesk 800 G6 Desktop Mini PC
HP EliteDesk 800 G6 Desktop Mini PC
HP EliteDesk 800 G6 Small Form Factor PC
HP EliteDesk 800 G6 Tower PC
HP EliteDesk 805 G6 Desktop Mini PC
HP EliteDesk 805 G6 Small Form Factor PC
HP EliteDesk 880 G6 Tower PC
HP EliteOne 800 G6 24 All-in-One PC
HP EliteOne 800 G6 27 All-in-One PC
HP mt22 Mobile Thin Client
HP mt32 Mobile Thin Client
HP mt46 Mobile Thin Client
HP ProBook 430 G7 Notebook PC
HP ProBook 440 G7 Notebook PC
HP ProBook 445 G7 Notebook PC
HP ProBook 450 G7 Notebook PC
HP ProBook 455 G7 Notebook PC
HP ProBook 635 Aero G7 Notebook PC
HP ProBook 640 G7 Notebook PC
HP ProBook 650 G7 Notebook PC
HP ProBook x360 11 G5 EE Notebook PC
HP ProBook x360 11 G6 EE Notebook PC
HP ProBook x360 435 G7 Notebook PC
HP ProDesk 400 G6 Desktop Mini PC
HP ProDesk 400 G7 Microtower PC
HP ProDesk 400 G7 Small Form Factor PC
HP ProDesk 480 G7 PCI Microtower PC
HP ProDesk 600 G6 Desktop Mini PC
HP ProDesk 600 G6 Microtower PC
HP ProDesk 600 G6 PCI Microtower PC
HP ProDesk 600 G6 Small Form Factor PC
HP ProDesk 680 G6 PCI Microtower PC
HP ProOne 400 G6 20 All-in-One PC
HP ProOne 400 G6 24 All-in-One PC
HP ProOne 440 G6 24 All-in-One PC
HP ProOne 600 G6 22 All-in-One PC
HP Z1 Entry Tower G6
HP Z2 Mini G5 Workstation
HP Z2 Small Form Factor G5 Workstation
HP Z2 Tower G5 Workstation
HP ZBook Firefly 14 G7 Mobile Workstation
HP ZBook Firefly 15 G7 Mobile Workstation
HP ZBook Fury 15 G7 Mobile Workstation
HP ZBook Fury 17 G7 Mobile Workstation
HP ZBook Power G7 Mobile Workstation
HP ZBook Studio G7 Mobile Workstation
HP ZHAN 66 Pro 14 G3 Notebook PC
HP ZHAN 66 Pro 15 G3 Notebook PC
HP ZHAN 66 Pro A 14 G3 Notebook PC
HP Z2 Mini G5 Workstation
HP Z2 Small Form Factor G5 Workstation
HP Z2 Tower G5 Workstation
Microsoft Windows 10
Microsoft Windows 11
10/09/2023
1
HP has prepared updated BIOS versions to resolve the error.
For units vulnerable to this issue, HP has prepared updated BIOS versions to resolve the error. For affected units, all BIOS versions from late September 2023 and later will contain the resolution.
The release notes for the initial fixed BIOS version will contain "HP strongly recommends updating system BIOS to address a potential issue with HP Sure Start that can cause some devices to enter into an unrecoverable state."
To resolve this issue, install the latest BIOS from Support.Hp.com
For computers experiencing the issue,contact HP.
For computers currently experiencing this issue, the system board will need to be replaced. Please contact HP Support and reference ‘Ish_9400908-9399890-16’ for further support.
This document has been revised according to the information below.
Version |
Description |
Date |
---|---|---|
2 |
Updated to include product table |
11/02/2023 |
1 |
Initial Release |
10/09/2023 |
The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
© Copyright 2023 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.